Reference: CPT000217-SV-5
IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is looking for an experienced and driven Deputy Head of Asset Management to join our Rentals division in Midrand,Gauteng.
This is a leadership role for someone who enjoys working in a fast-paced environment, leading teams, driving performance and ensuring that operational and investor requirements are consistently met.
IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is looking for an experienced and driven Deputy Head of Asset Management to join our Rentals division in Midrand,Gauteng.
This is a leadership role for someone who enjoys working in a fast-paced environment, leading teams, driving performance and ensuring that operational and investor requirements are consistently met.
Duties & Responsibilities
Minimum requirements (Advantageous):
- NQF 4 qualification in real estate.
- Minimum 5 years’ of property management/ asset management experience.
- Proven experience in a senior management or leadership role within property, rentals or asset management.
- Strong people-management and leadership skills.
- Experience managing team performance and operational targets.
- Strong organisational and administrative abilities.
- Excellent communication and interpersonal skills.
- Ability to work with multiple teams and stakeholders.
- Strong attention to detail and ability to manage deadlines.
- Comfortable working with reports, KPIs and performance information.
- Experience with CRM systems, preferably Pipedrive, would be advantageous.
- Strong problem-solving and decision-making abilities.
- A proactive approach with the ability to work independently in a fast-paced environment.
- Provide inspired leadership.
- Report directly to the CEO of IGrow Rentals.
- Set and communicate clear targets to the team to be monitored.
- Manage staff wellbeing, team building and attend to general staff complaints and inquiries.
- Daily, weekly, and monthly reporting.
- Arrange and ensure staff training and keep training material updated.
- Arrange new staff onboarding along with the HR department.
- Working on all new developments alongside the Rentals CEO.
- Keep the rentals planner updated.
- Upskilling staff members who show initiative along with the Rentals CEO.
- PM team leave approval and end of year leave schedule - put in Rentals CEO diary so he is aware.
- Arrange staff awards with the Rentals CEO.
- Arrange team buildings and socials along with the Rentals CEO.
- TPN Monitor report ensure this is administered correctly and shared with Zandrea, Johan and Karen.
- TPN monthly submissions - Submit the data to TPN.
- Hello Peter reviews - investigate and report back to HR on the same day.
- Keeping all legal documents updated for IGrow rentals along with the Rentals CEO.
- Obtain and manage all passwords for IGrow PM team.
- Ensure Portfolio Administrators portfolio sheets (all units that they manage) are updated and grant access to Rentals CEO.
- Manage maintenance budget payments and submit weekly to Accounting department.
- Saving all rentals templates for every document used on the shared drive and always keeping this updated.
- Attend daily catch-up meetings with the Gauteng (JHB and PTA) teams.
- Run the Friday morning rentals meetings.
- Monitor the JHB team’s tickets in Zoho Desk, and assist in clearing these where required to ensure tickets are resolved within agreed turnaround times.
- Respond to investor and tenant complaints, and ensure these are resolved and closed out timeously.
- Attend to Rental Housing Tribunal matters as and where required.
- Ensure the integrity and accuracy of all data captured in WeConnectU.
- Oversee the handover of projects between Onboarding and Asset/Portfolio Management, as well as between Asset/Portfolio Managers, to ensure no information or tasks are lost.
- Oversee and manage PM team capacity and workload to ensure work is distributed evenly across the team.
- As the PM team sits at the centre of the business, coordinate and drive cross-departmental work with Maintenance and Facilities, Finance, Vetting, Billing and Collections, Letting, and Sectional Title Management.
- Any other duties as required from time to time.
- Staff regular performance reviews.
- Staff warnings and Performance Improvement.