Tourism Operations & Travel Coordinator
Queenstown | Part-Time | $35 per Hour | Hybrid | Immediate Start
About Us
We are a well-established, family-owned tourism business based in Queenstown, specialising in private guided tours, luxury travel and tailor-made New Zealand holidays.
We are looking for a highly organised, proactive and customer-focused Tourism Operations & Travel Coordinator to join our small, friendly team.
This is a varied, hands-on position where no two days are the same. You will play an important role in managing daily operations, supporting our travel consultants and ensuring our clients enjoy a seamless travel experience.
The Role
Your responsibilities will include:
Managing tour reservations, bookings and confirmations.
Assisting travel consultants with researching, developing and updating personalised New Zealand itineraries.
Liaising with accommodation providers, activity operators and tourism partners.
Coordinating drivers, guides and daily tour schedules.
Assisting clients with questions, concerns and changes while travelling.
Managing client payments, invoicing and payment follow-ups using Xero.
Preparing travel documentation and maintaining accurate booking records.
Providing general administration and operational support.
About You
We are looking for someone who:
Has excellent organisational skills and attention to detail.
Is confident, friendly and professional when communicating with clients and suppliers.
Can manage competing priorities and solve problems independently.
Has experience with Xero accounting software.
Is proficient in Microsoft Office, particularly Excel, Word and Outlook.
Has some familiarity with Apple Mac computers and macOS.
Has an interest in New Zealand travel, destinations and tourism.
Can work independently while contributing to a small, supportive team.
Is reliable, flexible and comfortable working in a busy tourism environment.
Previous experience in tourism, travel reservations, itinerary planning or a similar administrative role would be highly regarded.
Location & Working Hours
This is a hybrid position based in Queenstown, combining remote work from your own home office with time at our family-run home office.
Hours: Approximately 20–40 hours per week, depending on seasonal demand.
Hourly rate: $35 NZD
Location: Must be based locally in Queenstown.
Home office: Applicants must have their own suitable workspace, computer and reliable internet connection.
Office attendance: Regular attendance at our Queenstown home office is required.
Peak season: Availability during December through March is essential.
Start: Immediate.
Some flexibility outside normal working hours may occasionally be required to assist clients or drivers with urgent operational matters.
What We Offer
Competitive hourly pay based on experience.
Flexible working arrangements.
A combination of working from home and in-person collaboration.
A friendly and supportive family-owned business environment.
A varied position with independence and responsibility.
The opportunity to develop skills in tourism operations and travel planning.
How to Apply
If you're organised, enjoy helping people and have a passion for travel, we'd love to hear from you.
Please apply through SEEK with your CV and a brief cover letter outlining your relevant experience, current location and availability to start.
Please note: This position is only suitable for applicants currently based in Queenstown who can start immediately and are available throughout the peak summer tourism season.