About the role
The Sales Support Specialist is responsible for supporting Ecoflow's sales and business development activities through the preparation of quotations, proposals, and customer documentation, and general administrative support. The role acts as a central point for sales administration, customer enquiries and opportunity coordination, helping ensure customers receive timely, accurate and professional responses.
Key responsibilities
Manage incoming sales enquiries and act as a responsive first point of contact
Provide customers with product information and respond to routine technical enquiries
Coordinate more complex enquiries with the appropriate sales or technical team member
Prepare accurate, professional quotations, proposals and supporting sales documentation
Ensure pricing, products, terms and customer information are correct prior to issue
Proactively follow up open quotations and customer opportunities
Process customer purchase orders and convert accepted quotations into sales orders/jobs
Prepare and process sales invoices, credits and other transactional documentation
Maintain accurate customer, contact, quotation and opportunity information within the CRM
Liaise with Operations, Procurement, Service and technical teams to confirm availability and lead times
About you
Relevant qualification or experience in business, sales, administration or a related field
Previous experience in inside sales, sales support, customer service or sales administration preferred
Experience preparing quotations, proposals and customer documentation
Competent with Microsoft 365, particularly Outlook, Word and Excel
Experience using CRM and/or ERP systems, with Pipedrive, Simpro or Ostendo experience advantageous
Good general commercial understanding, including pricing, margins and customer service
Ability to understand technical products and develop sufficient product knowledge to respond to routine customer enquiries
Strong analytical skills, effective time management and strong attention to detail
Excellent interpersonal and verbal communication skills with the ability to engage and educate customers
Self-motivated, able to work both autonomously and in a team-based environment