KRA Key Responsibilities Weightage

1. Sales & Business Performance: Achieve store sales targets, improve conversion, ATV/ASP and overall business growth (25%)
2. Manpower & Productivity: Maintain MPP, ensure optimum manpower, improve employee productivity and attendance (15%)
3. Customer Service: Ensure excellent customer experience, handle complaints and improve customer satisfaction (10%)
4. Store Operations: Ensure SOP compliance, opening/closing, stock movement, cash handling and daily operations (15%)
5. Inventory & Shrinkage: Control stock loss, ensure accurate inventory, stock availability and proper stock management (10%)
6. Team Management: Team briefing, coaching, performance monitoring, engagement and employee development (10%)
7. Visual Merchandising: Maintain VM standards, product display, promotions and store presentation (5%)
8. Compliance & Audit: Ensure company policies, statutory compliance, audit readiness and timely closure of observations (10%)

Required Experience: 3 - 6 years
Minimum Qualification: Graduate
Skills: Retail