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GENERAL MANAGER

Our client, a growing financial services business, is looking for an experienced and adaptable General Manager to establish and manage a new operation in partnership with a large international payments company. The role involves building and leading a team, coordinating the launch, overseeing daily operations and commercial performance, and identifying opportunities to develop further partnerships as the business grows.

Key Responsibilities

  • Establish the operation, including recruiting and managing the team, setting up systems and procedures, and coordinating the launch.

  • Oversee technology integration, banking arrangements, client onboarding, reconciliations and client support.

  • Manage the day-to-day relationship with the business partner, including service-level reporting, operational reviews and issue resolution.

  • Ensure efficient operational delivery and work with the compliance team to implement applicable FAIS, FICA and exchange control requirements.

  • Prepare and manage operational budgets, monitor performance against targets and report on costs, revenue and transaction volumes.

  • Identify new partnership opportunities, prepare business cases and oversee the operational implementation of approved partnerships.

  • Identify process improvements, manage operational risks and support audits and regulatory reviews.

Minimum Requirements

  • Relevant degree or equivalent experience.

  • At least five years' experience in financial services operations or international payments.

  • Proven management experience and a track record of building an operation, team or processes from the ground up.

  • Experience managing relationships with established business partners

  • Sound working knowledge of FAIS, FICA and exchange control requirements.

  • Strong planning, commercial awareness, problem-solving and stakeholder management skills.

  • RE1 (Key Individuals) completed, or willingness to pass within three months of starting.

Key Attributes

  • Adaptable and comfortable working in a growing business.

  • Proactive, organised and solutions-driven.

  • Strong leadership skills and the ability to take ownership.

  • Commercially aware, collaborative and comfortable managing competing priorities.

We will be in contact with shortlisted candidates.

Skills

  • C
  • Foreign Exchange
  • Messaging
  • Regulatory Reporting
  • Risk Management
  • Stakeholder Management
  • Team Leadership