About the Company
Our client is a respected global freight forwarding and logistics business with an established presence in New Zealand. Backed by an extensive international network, they provide tailored transport and supply chain solutions while maintaining a strong focus on customer service and long-term client relationships. Their team-focused culture, commitment to service excellence and ongoing growth make this an exciting opportunity for someone looking to build their career in the logistics industry
About the Role
Joining a busy and high-performing Customer Services team, you'll be responsible for managing a portfolio of clients and ensuring their shipments move smoothly from origin through to final delivery. This is a hands-on role that combines freight forwarding knowledge, relationship management and problem-solving, making it ideal for someone who enjoys staying connected with customers while keeping operations running efficiently.
Key responsibilities include:
Managing a portfolio of import customers and acting as their primary point of contact
Liaising with overseas offices to place and coordinate orders
Tracking shipments and overseeing the end-to-end movement of freight
Providing customers with timely updates and solutions when required
Coordinating transport and delivery requirements
Assisting with quotations, rates and commercial information
Building strong relationships with customers and service providers alike
About You
We're keen to hear from people who know freight forwarding, enjoy dealing with customers, and can stay calm when priorities shift. You'll be someone who takes ownership, enjoys solving problems, and genuinely gets satisfaction from providing a great customer experience.
You'll ideally bring:
Previous experience in international freight forwarding customer service
Strong import operations knowledge
Excellent communication and relationship-building skills
The ability to manage competing priorities in a fast-paced environment
A proactive, positive attitude and a natural problem-solving approach
A team-first mindset and willingness to pitch in where needed
What's on Offer
In return, you'll be joining a stable and well-respected business that values its people and offers a supportive team environment. A competitive salary package will be offered, with remuneration reflecting your experience, skills and the value you can bring to the role.
If you're looking for an opportunity to build on your freight forwarding experience within a customer-focused environment, we'd love to hear from you.
Click APPLY NOW to submit your application
Due to the volume of applications we receive, we can only contact those candidates who's skills and experience closely match those of our client requirements.