Pricing Specialist - Price List Department
Primary Role Summary
The Pricing Specialist in the Price List Department plays a pivotal role in ensuring seamless communication, accurate pricing documentation, and efficient data management. This role requires strong interpersonal skills, a keen eye for detail, critical thinking capabilities, and the ability to manage multiple tasks under pressure.
Core Competencies and Requirements
- Active Listening & Communication:
Communicates clearly and professionally with internal teams and customers, both verbally and in writing. - Interpersonal Skills & Customer Service:
Provides courteous, solution-oriented service to both internal teams and external customers. Maintains a customer-first mindset when addressing and resolving inquiries. - Attention to Detail & Accuracy:
Precision is critical, especially when creating and maintaining price lists. Errors in pricing can have significant consequences, so meticulous review and validation are required. - Multitasking & Organizational Abilities:
Efficiently manages a high volume of tasks and communications using strong organizational and prioritization skills. - Critical Thinking & Analytical Skills:
Applies logic, reasoning, and problem-solving techniques to identify root causes of issues and deliver practical, sustainable solutions. Engages in investigative work when discrepancies arise, particularly in pricing or product data. - Mathematical Proficiency:
Demonstrates strong quantitative skills to support pricing analysis, special pricing requests, and accuracy in data entries. - Technical Proficiency:
Advanced Proficiency in Microsoft Excel, Word, and Outlook. Able to adapt to various digital platforms and tools, including internal systems and web-based B2B portals. - Self-Motivated & Collaborative:
Works independently with minimal supervision while actively contributing to team goals and a cooperative work environment.
Job Responsibilities
- Customer Service
- Responds to inquiries from sales reps and customers.
- Handles a wide range of requests including price lists, product information, and issue resolution.
- Delivers timely, professional responses and follows up to ensure resolution.
- Price List Management
- Creates and updates multiple price lists (currently four), consisting of over 10,000 SKUs.
- Uses Excel to add, delete, and modify items.
- Ensures accuracy and alignment with internal pricing policies. – Pricing information cannot be taken back once published to the customer. Accuracy of this information is of the utmost importance!
- B2B and Digital Tools
- Sets up and manages web-based access accounts for external partners.
- Uploads and maintains B2B pricing data and digital materials.
- Special Pricing & New Item Setup
- Creates custom pricing packages upon request by sales representatives.
- Inputs new materials into the system with correct attributes and identifiers.
- Flags discontinued materials, monitors stock quantities, and adjusts listings as needed.
- Communication & Email Management
- Primary communication is via email; must maintain a high level of professionalism.
- Composes and distributes monthly e-blasts for product launches and updates.
- Manages high volumes of messages while ensuring timely acknowledgments and follow-ups.
- Project Management & Time-Sensitive Tasks
- Balances ongoing tasks with large-scale projects such as pricing revisions for tariff changes.
- Uses analytical thinking to assess urgency and impact, allowing for smart prioritization.
- Performs other duties and responsibilities as required or requested.
- Investigative and Problem-Solving Support
- Analyzes discrepancies in pricing data or product entries.
- Collaborates with cross-functional teams to trace issues and implement solutions.
- Act as a resource for sales reps when customer-related pricing issues arise.
Candidate Profile
The ideal candidate will demonstrate the following qualities:
- Strong sense of urgency, accountability, and initiative.
- Self-motivated team player who thrives in collaborative, cross-functional environments.
- Exceptional written and verbal communication skills.
- Highly organized with mastery in managing time-sensitive, concurrent tasks.
- Disciplined and detail-oriented, with the tenacity to follow through on complex projects.
- Quick learner with a growth mindset and openness to feedback.
- Calm, focused, and effective under pressure in fast-paced, communication-intensive settings.
- Proficient in problem-solving and critical thinking.
Technical & Software Requirements
- Advanced proficiency in Microsoft Excel and Outlook.
- Working knowledge of Microsoft Word and web-based systems.
- Ability to quickly learn and use proprietary systems effectively.
Benefits
- Paid Time Off
- Health Benefits (Medical, Dental, Vision, and Life)
- 401(k) with company designated match.
Schedule
- 8-hour shifts with a ½ hour unpaid lunch break
- Monday – Friday, 8:30 am – 5:00 pm
Rate of Pay
- $20.00 - $25.00 per hour, based on experience