About the role/s
As a Supervised Contact supervisor, you will facilitate and supervise contact visits between tamariki and whānau members, ensuring the wellbeing and safety of all involved. You will work closely with our Supervised Contact Coordinator and wider team to provide a high-quality, child-centred service. This role requires excellent relationship-building skills, sound judgement, and the ability to remain calm and professional in sometimes challenging situations.
Key responsibilities
Supervise contact visits in a safe, positive, and child-centred manner.
Build trusting relationships with tamariki to help them feel comfortable and secure.
Manage and de-escalate conflict, maintaining appropriate boundaries at all times.
Redirect adult issues away from children and uphold session expectations.
Monitor and report any concerns relating to the safety and wellbeing of tamariki.
Complete reports following contact visits and communicate with relevant staff and referring agencies as required.
Support continuous improvement of the Supervised Contact Service.
About you
Experience and/or training in working with tamariki, rangatahi, and whānau.
Strong interpersonal, communication, and organisational skills.
An understanding of child development and children's needs.
The ability to work with people from diverse backgrounds in a respectful, non-judgemental manner.
Confidence maintaining professional boundaries and confidentiality.
The ability to work independently while contributing to a supportive team environment.
A commitment to child protection and safeguarding practices.
Full New Zealand driver's licence.
Availability to work flexible hours, including evenings and some weekends.
Ability to meet all organisational safety and vetting requirements.
About us
Catholic Social Services is a not for profit agency providing counselling, social work and whānau support services across Otago. We are committed to strengthening families, building resilience, and working alongside communities to create positive change.
Benefits
Meaningful work that makes a real difference for tamariki and whānau.
A supportive and values-based team environment.
Ongoing professional development opportunities.
Flexible work arrangements, including evening and weekend work.
The opportunity to contribute to a respected community organisation dedicated to supporting families and children.
Click Apply to submit your CV and cover letter.
Applications close Friday 7 November 2026, but we may interview earlier and close the role once filled. Applicants must have the legal right to work in New Zealand.