Create exceptional experiences. Make every stay unforgettable.
Located in the heart of Queenstown, The Spire Hotel is a luxury boutique hotel where thoughtful details, genuine hospitality and personalised service come together to create exceptional guest experiences.
Alongside The Spire, our hospitality collection includes Pacific Jemm, a luxury yacht offering exclusive experiences on Lake Wakatipu. Together, we offer guests a distinctive collection of premium hospitality experiences in one of New Zealand's most beautiful destinations.
We have an exciting opportunity for an experienced and personable Guest Services Agent to join our team. We are looking for someone who understands that true luxury hospitality goes beyond expectations, anticipating guest needs, recognising the little details and making every interaction feel personal.
The opportunity
As a Guest Services Agent, you will play an integral role in shaping the guest experience at The Spire. From the first enquiry through to departure, you'll ensure every touchpoint is seamless, considered and personalised.
You'll take genuine interest in our guests, understanding their preferences and helping them make the most of their time in Queenstown. Whether arranging a special dining experience, recommending a hidden local gem or anticipating a guest's needs before they ask, you'll take pride in creating moments that make their stay memorable.
Working alongside a passionate and professional team, you'll help uphold the exceptional standards The Spire is known for, bringing warmth, discretion and attention to detail to everything you do.
What we offer
The opportunity to work within one of Queenstown's leading five-star boutique hotels.
A professional, welcoming and supportive team environment.
Competitive remuneration.
Full-time hours.
Opportunities for career development and progression.
The opportunity to be part of a distinctive luxury hospitality collection, including our luxury yacht, Pacific Jemm.
What you'll be doing
Delivering personalised, intuitive and consistently exceptional service throughout every stage of the guest journey.
Welcoming guests and managing arrivals and departures with warmth, professionalism and attention to detail.
Building genuine connections with guests, recognising individual preferences and anticipating their needs.
Acting as a trusted local expert, offering thoughtful recommendations and arranging bespoke experiences across Queenstown.
Coordinating restaurant reservations, excursions, transport and special guest requests.
Taking ownership of guest enquiries and ensuring requests are followed through with care and efficiency.
Creating memorable moments through thoughtful gestures and attention to the finer details.
Working closely with our concierge, porters, housekeeping, restaurant and wider hotel teams to ensure a seamless guest experience.
Maintaining the highest standards of presentation and professionalism across the front desk and guest areas.
What you'll bring
Previous experience in a luxury hotel, guest services, front office or premium customer-facing environment (ideally at least one year).
A genuine passion for luxury hospitality and creating meaningful guest connections.
A warm, polished and engaging personality, with excellent communication skills.
An intuitive approach to service, with the ability to anticipate needs and personalise interactions.
Exceptional attention to detail and pride in delivering consistently high standards.
Strong local knowledge of Queenstown, or an enthusiasm for discovering everything the region has to offer.
Confidence managing multiple priorities while remaining calm, professional and approachable.
A proactive mindset, strong problem-solving skills and a genuine willingness to go above and beyond.
Flexibility to work a rotating roster, including weekends and public holidays.
An NZ Register Level 4 qualification in Hospitality or a related field will also be considered in place of previous experience.
Applicants must have the right to work in New Zealand. Sponsorship may be available for the right candidate.
Join us
If you believe luxury is found in the details, take pride in creating meaningful guest connections and enjoy delivering experiences that go beyond expectations, we'd love to hear from you.
Be part of a team where exceptional hospitality is personal.
Find out more about us at www.imperiumcollection.com.
Please apply via SEEK for this exciting opportunity.