La Quinta by Wyndham is a 4-star Hotel located in Frankton with fabulous uninterrupted views The Remarkables Mountains.
We are seeking a highly motivated Duty Manager for our Hotel.
As the successful candidate you will have:
12 months of front facing customer service experience particularly with front of house and hotel reception
Current LCQ qualification - with the ability to obtain a Manager's Certificate
Flexibility to work morning and evening shifts, weekends and public holidays
Leadership style that motivates the team and leads by example
NZ citizenship, Residency or a Valid NZ work Visa
Good spoken and written English
Job Description: As a Hotel Duty Manager, you will be responsible for overseeing the smooth operation of the hotel during your shift. You will be expected to ensure that guest satisfaction is maintained at all times while upholding the hotel's standards of service and efficiency. Your role will involve managing staff, handling guest inquiries and concerns, and ensuring the efficient functioning of all departments within the hotel.
Key Responsibilities:
Supervise and coordinate the activities of all hotel departments during your shift, including front desk, housekeeping, food and beverage, and maintenance.
Ensure that all guest requests, inquiries, and concerns are addressed promptly and effectively.
Manage and resolve any guest complaints or issues in a professional and courteous manner.
Monitor hotel occupancy levels and make adjustments to staff schedules and room assignments as necessary.
Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and adherence to brand standards.
Assist with staff training and development, including providing feedback and coaching as needed.
Handle cash and payment transactions accurately and in accordance with hotel policies and procedures.
Act as the point of contact for emergency situations and follow established protocols for crisis management.
Collaborate with other hotel departments and senior management to implement policies and procedures aimed at improving guest satisfaction and operational efficiency.
Maintain a high level of professionalism and integrity in all interactions with guests, staff, and vendors.
Responsible for all tasks in The Market - onsite Cafe/Market. Including assisting guests at the self service kiosk, maintaining stock levels and cleanliness.
What we can offer:
A Fun, Friendly and Supportive Environment
Permanent full time role - minimum 30hrs maximum 40hrs
Career Progression within the Hotel