About this Opportunity: If you’re the kind of leader who likes rolling up your sleeves, solving problems, and helping people succeed, this is an exciting opportunity to join a team that keeps communities connected. In this role, you’ll lead and support an Installation & Repair team working across fibre, wireless coax, copper, and CLEC networks — balancing hands-on technical work with people leadership, coaching, and service excellence.   You’ll have the opportunity to influence performance, improve processes, develop training, and contribute to the ongoing evolution of installation and repair practices. If you’re energized by leadership, teamwork, and making a measurable difference, this could be the right fit. Position Details:  Burgessville or Thedford, ON Permanent, Full-Time Hours of work: Monday to Friday, 8:00am-4:30pm Ability to work evenings and weekends as required to participate in leadership, business development and supervisory activities Responsibilities:  Assisting customers, team members, stakeholders, and contractors in the installation and repair of fibre, wireless coax, copper and CLEC networks Travelling to customer premises to conduct surveys for Quality Assurance and the execution of the department’s implementation strategy  Supervising and participating in the day-to-day functioning of an Implementation and Repair team while helping to build a progressive brand in our independent telephone, FTTH, and CLEC communities  Demonstrating effective leadership by empowering performance, giving constructive one on one coaching, developing and participating in building a team atmosphere through positive interactions  Being a natural leader and empowering others to succeed in their job while creating an environment where people feel valued, can grow, and function well as a team  Preparing and educating team members on policies and procedures, SOPs  Developing agendas and facilitating regular team meetings, which will ensure that departmental and organizational information is disseminated in a positive and focused manner  Creating an internal training program, which will ensure consistency in team members’ skills and implementation procedures  Driving individual KPI performance objectives for the team, with a focus on quality and safety  Completing performance reviews twice per year for assigned team members Approving team timesheets and vacation requests ensuring appropriate scheduling needs are maintained  Conducting research and review of technological tools and making proactive recommendations for improvements required for continued excellence in installation practices  Assisting the Manager, Installation & Repair in preparation of the annual departmental operating and capex budget by identifying tactical and strategic financial needs Brainstorming with team members to identify current and changing process demands and concerns to be relayed to management team as well as internal departments  Supervising the installation of inside cabling and connection to the distribution network  Inspecting cables within the copper, coax and fibre network Overseeing maintenance requests from technicians  Operating construction equipment to install, splice, and test telecommunication services  Repairing, removing or replacing faulty equipment used in the distribution of our services   HR Responsibilities: Hire/Onboarding/Train/Retain   Together with the Installation & Repair Manager, set KPIs, consistently monitor and provide formal as well as informal feedback to the team   Conduct regularly scheduled monthly team meetings    Develop and execute individual coaching plans including regularly scheduled 1:1s Conduct Performance Reviews, and Employee Performance Improvement Plan (EPIP) meetings    Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR    Approval of timesheets/vacation/time off requests   Completion of HR Forms   Direct Reports: Installation & Repair Technicians and/or Installation & Repair Specialists  Qualifications: Must have a valid G license with a clean driving record Experience working in a fibre plant is a requirement Minimum of three (3) years’ experience in the industry Excellent leadership skills with proven coaching and mentoring capabilities Excellent organizational, prioritization and communication skills, both verbal and written Excellent computer skills using Microsoft Office Suite Required Skills & Abilities: A proven ability to work under pressure, deal with multiple deadlines and effectively handle stressful situations Must have strong interpersonal skills and the ability to interact positively with a broad spectrum of our community Must have a strong work ethic with the ability to work independently and be self-motivated Must be able to handle the physical aspects of the job which may include climbing, lifting and carrying as well as various weather conditions Must be mechanically inclined and proficient with a variety of hand tools Working Conditions:  Will be required to work outside of core business hours as demanded by the needs of the business Travel to other offices What We Offer: Internal growth and learning opportunities Challenging and rewarding place to work Comprehensive health and benefits Competitive starting rates Employee discount plan on Execulink services RRSP matching program Tuition reimbursement