JOB TITLE: Patient Service Manager

REPORTS TO: Director of Operations / Physician Leadership

FLSA STATUS: Full-time / (exact hours will vary by location)
VACATION POLICY: Pay Grade: D-G

JOB SUMMARY: The Patient Services Manager is responsible for managing the daily operations of the Patient Services Department, ensuring an exceptional patient experience through efficient scheduling, service recovery, patient communication, and staff engagement. This role oversees front desk, phone operations, cosmetic scheduling, patient outreach, and marketing support to deliver a seamless and welcoming experience for all patients.

M-F 7:15am - 5PM @ $19-$22 (Based on experince)

POSITION QUALIFICATIONS

Preferred Qualifications

2 years Medical Office Experience
Experience in marketing and patient engagement initiatives.
Experience with process improvement methodologies (Lean, Six Sigma, or equivalent).
Familiarity with EMR and practice management systems.

Competencies

Excellent interpersonal, service-oriented, and communication skills.
Strong organizational, problem-solving, and multitasking abilities.
Proven ability to coach, develop, and lead teams.
Strong business acumen with patient-centered service focus.
Ability to collaborate cross-functionally and work independently.
Professional demeanor and strong customer service orientation.

Physical Requirements

Prolonged periods of sitting/standing and working at a computer
Must be able to lift up to 15 lbs. at times