Job description

Qualifications

· Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.

· Hands-on experience with incident management and 24/7 production support models.

· Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.

· Experience building and maintaining monitoring dashboards.

· Strong troubleshooting skills across infrastructure, networking, and application layers.

· Working knowledge of CI/CD pipelines and AWS deployment processes.

· Experience working with databases and Unix/Linux environments.

Key Responsibilities

Incident Management and Production Support

· Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.

· Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.

· Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.

· Participate in on-call rotations, major incident bridges, and post-incident reviews.

· Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.

Monitoring and Operational Health

· Perform regular health checks across applications, infrastructure, and AWS services.

· Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.

· Respond proactively to s related to resource utilization, latency, errors, and availability.

· Maintain and improve monitoring and observability dashboards.

Skills

Mandatory Skills : CloudWatch, Dynatrace, Git, Observability, Reliability Patterns

Good to Have Skills : Chaos Testing, Shell Scripting

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No