About the role

We are Mercedes, Fuso, Freightliner and Cummins authorised dealers and are looking for a person to be responsible for supervising the day-to-day operations of the Mechanical Workshop, providing leadership and training to technicians and apprentices, maintaining and improving customer satisfaction, achieving financial targets, ensuring health and safety compliance, and demonstrating CDS values and behaviours.

Key responsibilities

• Manage the workshop workflow and productivity

• Take ownership of jobs and commit to repair and delivery times

• Build and maintain a good working relationship with the Service Advisors

• Assign jobs to technicians, discussing and advising technicians of job scope and customer expectations

• Supervise all Mechanical Workshop jobs to ensure familiarity with work progress

• Check with technicians regularly to update job progress, identify any delays or extra work required

• Recommend expenses including parts and outwork for customer approval via the Service Advisor

• Ensure all warranty work is undertaken in line with franchise requirements

• Provide leadership, motivate, train, and retain high-quality technicians and apprentices

• Ensure that all technicians are adequately trained and are competent to carry out the work required of them

About you

• Ability to manage workshop workflow and productivity

• Competency in supervising and training technicians and apprentices

• Knowledge of parts and warranty processes

• Ability to maintain and improve customer satisfaction

• Compliance with all regulatory requirements in relation to Health and Safety legislation

• Ability to demonstrate company values in behaviour and contribution