Who are we | Ko wai mātou
Explore Hāpainga Ora is part of HealthCare NZ, supporting people across New Zealand to live independently, safely and well within their communities.
We work alongside people with disabilities of all ages, their whānau and support networks to build capability, strengthen quality of life and deliver services in a culturally responsive way.
As an organisation we recognise our obligation to Te Tiriti o Waitangi and acknowledge Māori as tangata whenua who have unique values, social structures and worldviews. We work with a range of partners in local and central Government, public and private sector agencies and community groups to advise on delivering effective and efficient healthcare now and in the future.
Why Us | He aha ai mātou?
- A great team of people who care about supporting and making a difference in the community
- Great job satisfaction, you'll be improving someone's life
- Mentorship Programme
- Career Development Opportunities
- Partnership Discounts
- Laptop
- Flexible Working Environment
- Learning, Development and Training Opportunities
About the role | He kōrero mō te tūranga
As a Business Support Lead, you will play a key role in ensuring our Regional Service Managers and Service Managers receive exceptional operational and administrative support. Acting as the central coordination point for a wide range of business support activities, you will help drive consistency, efficiency and quality across our services.
You will work closely with managers, and Business Support Coordinators, and shared services teams to coordinate workflows, manage priorities, support people, processes, and contribute to continuous improvement initiatives. This role involves managing highly confidential people, operational and organisational information, requiring sound judgement, discretion and a high level of trust. Taking a proactive and solution-focused approach, you will anticipate challenges, identify practical solutions and ensure key actions, deadlines and priorities stay on track.
This is a varied and rewarding role where your contribution will help our leaders focus on supporting people, delivering high-quality services and achieving positive outcomes for the communities we serve.
This is a permanent, full-time role based in Palmerston North.
What you will be doing
- Lead and coordinate day-to-day business support activities
- Proactively manage complex diaries, scheduling, and competing priorities
- Support managers
- Handle sensitive and confidential information
- Maintain and improve reporting tools, trackers, templates, and administrative systems
What you will bring | Ngā tohungatanga
Essential:
- Significant experience in senior administration, executive support, operational support or a similar business support role
- Experience supporting managers or senior leaders with complex and competing priorities
- Excellent attention to detail,, strong diary, scheduling, workflow and organisational skills
- The ability to work autonomously, anticipate issues and proactively find solutions
- Sound judgement and confidence handling confidential and sensitive information
- Strong written and verbal communication skills
- Collaborative and relationship driven
- Strong Microsoft Office Skills (Excel, Word, PowerPoint, Teams and SharePoint)
- Ability to develop and maintain reporting templates, trackers and programme documentation
- Minimum 3–5 years’ experience supporting complex programmes, projects, PMO functions, transformation activity or organisational change
- Understanding of RAID management (Risk, Assumptions, Issues and Dependencies)
- Understanding of Te Tiriti o Waitangi principles and their application in service delivery environments
Desired:
- Understanding of health, disability or social services sectors
How to apply | Me pēhea ki te tono
Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.
Applications close | Te katinga o tenei whai turanga: 30 November 2026
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.