Provide superior customer service to both internal and external customers.

Provide assistance and supervision to tellers as needed and/or required.

Make sure all counts are accurate to ensure a smooth cage/vault operation.

Perform vault inventory.

Take accurate count of cards and dice and distribute to Floor Manager.

Address tellers and/or customer concerns.

Perform money fills to appropriate departments (Bingo, Poker, petty cash, etc.) as needed.

Count POS (Point of Sale) and tips and verify both when needed.

Distribute keys and record number and time of distribution.

Distribute wallets to slot technicians, count and record time.

Count money from poker and blackjack tournaments and make up envelopes with various winning amounts.

Send chips out to appropriate tables and complete credits when needed.

Print report for table closing inventory.

Payout jackpots and verify W2G’s & foreign taxable (1042S) information on a MTL, make correct copies and record Title 31 information.

Complete daily time sheets and verify teller’s sign-in times when needed.

Credit POS and tip amounts to vault at shift’s end.

Exchange redemption window chips, checks, jackpots and slot ticket money for cash from vault.

Distribute slot tickets to attendants.

Supply redemption window and ticket redemption machine with both currency and coin and fill RBG 1 & 2 with coin and cash as needed.

Pull tickets from ticket redemption machine to balance money and tickets.

Pull money from RBG when needed.

Perform maintenance on ticket redemption machine/RBG when breakdowns occur and assist customers with shortages / fill ATM’s as needed and balance out.

Count out cashiers at end of shift.

Count and balance vault at the end of each supervisor’s shift.

Run all money from count team (bill acceptors and tables), verify coin from count team and complete paperwork for accounting.

Process weekly deposit.

Balance redemption window and end of each day.

Record daily tip deposits in vault book.

Add up POS and tip record sheets.

Complete all probationary and yearly reviews for tellers.

Handle safety deposit boxes if requested by customer.

Verify poker fill at closing.

Verify 4K till and handle Bad Beat payout.

Cash Checks for entertainment when necessary.

In absence of count team, accept emergency coin and bill acceptor drops from slots and security.

Inform customers what to do with forgotten slot tickets.

Count full re-load bags and re-pack vault to impressed amounts.

Complete exchanges at teller window throughout shift to maintain filled tills.

Complete accurate counts of chips exchanged.

Payout jackpots and re-add jackpot slips for accuracy.

Maintain Title 31 sheet throughout the shift for transactions.

Record stiff sheets for pits.