About the role
Offer the best first impression that customers have with our brand, by providing helpful, friendly, accurate and quick service, via phone, email and web communication channels, to both external and internal customers and stakeholders. You'll display a customer first service mentality, delivering exceptional service to customers by directing traffic as needed, triaging incoming communications and responding directly where appropriate or redirecting to other internal teams (primarily Sales and Support, and Operations), to ensure effective resolution of customer needs.
Your primary areas of responsibility will be a combination of reactive and proactive care, sales and support - triaging and responding to or redirecting inbound enquiries, sales and support of smaller transactional deals and spare parts as well as proactive outbound sales & marketing campaigns, and a range of administrative functions - supporting project managers and NCR programme management.
We are open to candidates who require a fulltime role or a part-time role.
Key responsibilities
Answer all inbound communications in a timely manner - phone, email and web - ensuring agreed response times are met
Utilise CRM (Hubspot) and update as required to ensure all data is in the system
Where appropriate, respond to enquiries directly, or pass onto the appropriate team or person
Manage follow ups on projects
Send out after sales information to customers
Use the SCOTSMAN process to triage and direct sales enquiries
Be the right hand for Sales Reps – Create Presentations, Quotes, Contracts and more
Scope potential new deals and provide quotes, plans and contracts as needed - for smaller transactions and parts deals
Manage CRM follow ups for smaller, transactional deals
Support the Project Managers with project tasks - project quotes, follow ups, freight etc
About you
Minimum NCEA level 2 (ideally level 3 or higher education)
Minimum 2 years experience in a customer facing service role, ideally in a manufacturing business
A true 'people person', strong with relationships and able to build rapport with various internal and external stakeholders
Highly organised and able to multitask and remain calm under pressure
A helpful and friendly disposition
A continuous improvement mindset
Competent with phone and computer system use - Microsoft Office suite and Teams/Zoom & Hubspot
Represent the company and its values with the utmost integrity
About us
At The Playground Centre we've got 100 years' combined experience, supplying innovative, safe, and robust commercial playground equipment in New Zealand and around the world. While our sister brand helps shape and update spaces where people eat, relax, connect and enjoy the great outdoors, with the most stylish street furniture and facilities.
Our vision is to be the expert advisors and designers of Play Spaces and Urban Furniture. We see a future where our growing customer base comes to us for an end to end solution.