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  • Rotorua based
  • Permanent, full-time role (working Monday to Friday)
  • We embrace a workforce that is diverse and inclusive

If you are interested in hospital operational management, have good background in people management and are seeking a Rotorua-based position, this may be the role for you!

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

Based in Rotorua, the role reports to the Group Director Operations and is responsible for the operational and financial performance of a group of services, ensuring the delivery of high quality services to meet patient care requirements, building service capability/sustainability, and meeting contractual and medico-legal obligations.

In this role, you will:

  • manage a group of hospital services within two busy hospitals
  • lead the Medical Management Unit (MMU) for our senior doctors and resident medical officers, providing service managers with people management services around these two vital groups of staff
  • work in high performing hospitals that are focused on people, equity, culture and teamwork
  • take on a busy and challenging operational role in a supportive and respectful environment.

In addition to managing the Emergency Department of both hospitals, the role also covers managing the:

  • Medical Management Unit (MMU)
  • Integrated Operations Centre (IOC)
  • nursing agency
  • duty managers
  • hospital telephonists
  • volunteers.

The successful candidate will work in partnership with Health New Zealand | Te Whatu Ora, Lakes Service Managers and community stakeholders to ensure delivery of appropriate emergency services to the Rotorua and Taupo communities. The role is challenging, rewarding and well supported by a team of committed, passionate and professional reports, clinicians, colleagues and management.

About the Team/Service/Location

Health New Zealand | Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community.

Working at Health New Zealand | Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

As well as a supportive, inclusive and diverse work environment, Health New Zealand | Te Whatu Ora Lakes offer:

  • competitive salary
  • free staff parking
  • free flu vaccination
  • discounts (with local businesses)
  • access to the Employee Assistance Programme.

For more information on living and working in Rotorua and Taupo, click here.

About you

The role will ideally suit someone with interest in operational hospital management and experience in human resources/people management who wishes to step into complex and challenging health management role.

Key attributes include:

  • operational management experience (ideally in a health
  • environment)
  • a strong focus on performance and personal accountability
  • strong financial, budgetary and performance management skills
  • proven leadership skills in a relevant setting
  • resilience and the ability to manage competing priorities and meet deadlines
  • a strong commitment to customer service, quality improvement, and risk management
  • a strong commitment to Māori health and equity of outcomes
  • a collaborative style with good networking and team-building skills
  • high agility and the ability to embrace change
  • the ability to form and maintain appropriate and effective relationship with medical staff.

Click here for Position Description.

Click here for Collective Agreement (if applicable).

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to apply

To apply please click 'apply now'. All applications must be submitted through our online careers portal. If you have any questions about the role, please contact [email protected]

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.