Field Service Engineer

Location: North London, UK
Department: Customer Services
Reports to: Head of Customer Services and Support
Direct reports: None
Normal working week: 37 hours

The role

Support customers using maritime navigation and surveillance radar equipment on naval vessels, commercial vessels and shore-based installations. This is a predominantly field-based position within a customer service team, combining hands-on engineering, technical support and customer communication.

Travel and working arrangements

Regular travel across the UK and overseas is required, sometimes at short notice. Most assignments last no more than two weeks. Some work may extend beyond the normal 37-hour week or take place during unsocial hours, in line with contractual arrangements.

Key responsibilities

·       Install, commission, service and troubleshoot equipment, including carrying out acceptance testing.

·       Develop the knowledge and capability to deliver customer training.

·       Complete accurate service reports and expense submissions promptly after each assignment.

·       Keep line management informed of technical faults and other issues identified during field work.

·       When office-based, assist the technical helpdesk by answering customer emails and preparing technical guidance when required.

·       Maintain a focus on service quality, continuous improvement and customer satisfaction.

·       Follow health and safety procedures, complete required training and undertake other duties relevant to the role.

Skills and experience

·       Experience in field servicing; a marine background is preferred but is not essential.

·       Ability to understand and use technical manuals.

·       Knowledge of computer hardware, software applications and basic networking.

·       A self-motivated approach to organising and completing work.

·       A full driving licence and a valid passport.

Qualifications and development

·       An ONC qualification is preferred but is not essential.

·       Willingness to work towards a Tower Climbing and Rescue Certificate and complete training required for the role.