Director of Operations Strategy at CRi in Chantilly, Virginia

Position Summary:

The Director of Operations Strategy is responsible for operations planning and operations strategy for CRi's clinical programs and services, in accordance with the policies and practices of the agency and in adherence with all applicable laws and/or regulations. Working directly under the Chief Clinical Officer/EVP, the Director serves as a strategic advisor and thought partner, using data, financial analysis and operational insight to answer the questions that shape where CRi grows, redesigns or draws down its services, and to improve the efficiency and effectiveness of how those services are delivered.

The EVP/CCO sets strategic direction and retains ultimate accountability and final authority on strategy and budget; the Director of Operations Strategy owns the development of operations strategy, analysis and recommendations. The Director is a strategic partner to the Senior Directors of Clinical Operations, who retain responsibility for day-to-day operations and execution. The Director is a member of the clinical leadership team and does not serve as the EVP/CCO's standing designee, but may represent the EVP/CCO and clinical services in planning and strategy forums as delegated. The Director may also be called upon to exercise supervision on a short-term or long-term temporary basis to provide coverage during turnover situations.

Principal Duties and Responsibilities:

Own the development of operations strategy and long-range operational plans for CRi's clinical services, translating the EVP/CCO's strategic direction into planning frameworks, priorities and measurable goals.
Serve as strategic advisor and thought partner to the EVP/CCO, and as strategic partner to the Senior Directors of Clinical Operations, bringing data-informed options and recommendations on operational, workforce and growth questions.
Lead market, capacity and feasibility analyses to answer expansion questions, including community need and referral demand, competitive landscape, staffing requirements, reimbursement and financial return; present recommendations and business cases to the EVP/CCO.
Evaluate program and site performance and sustainability using data on utilization, occupancy, productivity, quality, outcomes, cost and revenue; identify programs for growth, redesign, consolidation or draw-down, and recommend actions with supporting analysis and implementation considerations.
Diagnose operational barriers to access and throughput, including the causes of delayed admissions and vacancies in IDD Waiver and other residential homes (such as referral and intake flow, eligibility and authorization, staffing and regulatory requirements), and recommend and help lead solutions with operational leaders.
Analyze staffing models and role requirements, including whether and where a position requires a particular license, certification or credential, in consultation with Compliance, Human Resources, Staff Development and credentialed clinical leaders; support workforce planning for current and planned services.
Identify and lead process improvement and streamlining efforts across programs, standardizing workflows and reducing duplication, with clear owners, milestones and measures; operational leaders retain ownership of implementation within their programs.
Develop and maintain operational performance measures and dashboards with Quality and IT/Informatics; use data to report trends, risks and opportunities to the EVP/CCO, executive leadership and the Board as requested.
Partner with Accounting and Finance on budget inputs, financial modeling, and cost, margin and reimbursement analysis supporting strategic recommendations.
Partner with Business Development to assess the operational fit, readiness and capacity for new contracts, grants, partnerships and program opportunities.
Partner with Compliance and Risk so that strategic plans and recommendations account for licensure, accreditation, payer and regulatory requirements; compliance, legal and clinical determinations remain with appropriately credentialed or designated owners.
Serve as a cross-departmental strategic partner to Operations, Human Resources, Finance, Business Development, Compliance, Quality, Risk, IT and Staff Development, coordinating planning efforts and helping resolve cross-department issues that affect strategy.
Lead strategic initiatives and projects assigned by the EVP/CCO from analysis through planning and handoff to operational owners, applying project and change management practices.
Safeguard client and clinical information, upholding HIPAA and confidentiality requirements, and use aggregate or de-identified data for planning and analysis wherever possible.
May perform other duties as required.

Minimum Qualifications Required:

Must have a Bachelor's degree in business administration, healthcare or public administration, public health, social work, psychology or a related field; a graduate degree (MBA, MHA, MPH or a behavioral health field) is preferred. A combination of education and directly relevant experience may be considered.
Must have eight (8) years' progressive experience in operations, strategy, planning, program management or business analysis in behavioral health, human services, IDD services or healthcare, including at least three (3) years in a senior or director-level role.
Demonstrated experience in strategic planning, market and feasibility analysis, and using data to guide decisions to expand, redesign or draw down programs.
Strong analytical skills, with experience in financial and operational modeling, performance dashboards and reporting tools, and EHR or other data systems.
Working knowledge of, or ability to quickly learn, regulatory, licensing and accreditation requirements and Medicaid, managed care and Virginia IDD
Waiver reimbursement. Experience with residential or community-based services is preferred.
Experience with budget and financial analysis, process improvement and change management; Lean, Six Sigma or project management certification is a plus.
Strong written and oral communication and presentation skills, with the ability to influence at executive and Board levels, to collaborate across departments without direct authority, and to communicate with clinical teams in remote locations
Strong organizational, problem-solving and long-range planning skills, with attention to detail.
Commitment to person-centered, trauma-informed, recovery-oriented and culturally responsive care.

Physical Demands:

Normal office environment; regular local travel to program sites required.
Occasional evening, weekend or on-call availability for urgent clinical or operational matters.
Valid driver's license and reliable transportation.

Supervision Exercised:

Supervise aspects of Clinical Operations as delegated by the Chief Clinical Officer
May be called upon to exercise supervision on a short-term or long-term temporary basis to provide coverage during turnover situations

Supervision Received:

Executive Vice President / Chief Clinical Officer

CRi is proud to offer a comprehensive benefits package for benefits-eligible employees, including: paid training, paid time off, tuition reimbursement, health insurance options, 403(b) retirement fund, life insurance, dental, vision, and EAP!

CRi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

CRi maintains a drug-free workplace in compliance with applicable laws and regulations.

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