About the role
As a vital member of the small NZ team, you report hierarchically to the Export Manager and, on a day-to-day basis, to the subsidiary's Team leader. You will be responsible for customer service, sales support, general office duties, and inventory control for a premium agricultural equipment company with an international presence.
Key responsibilities
Receive calls and assist customers with product enquiries and respond to queries in a timely manner
Assist with quotes and inquiries when the Area Sales Manager is out of the office
Establish sales data/reports as per group requirements
Manage order entry, order acknowledgment, and complete invoices
Check and send invoices to dealers/customers and accounting department on a monthly basis
Manage the supply of orders to French or Indian factories and the import process into New Zealand, including working with clearance agents and freight forwarders
Organise the dispatch of freight to dealers/customers nationwide from the Cambridge warehouse
Confirm deadlines and shipping dates to dealers/customers and inform management of any foreseeable or observed issues
Maintain accurate stock level holdings and replenish as required by the Team Leader
About you
Minimum 3 years experience in customer service and inventory control
Knowledge of logistics/customs requirements is a plus
Knowledge of agricultural equipment would be beneficial
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to adapt to a small local structure with a high level of autonomy
Competent with electronic tools - Microsoft (particularly Excel), Outlook, CRM and Web conferencing (TEAMS, Zoom) - XERO - CIN 7
About us
For nearly 70 years, the French group M-extend has been evolving in the world of agricultural equipment. With an international reach, No. 1 in France and No. 2 in Europe, M-extend markets premium agricultural equipment under the MX brand. With an extensive international presence (France, England, Germany, Poland, Spain, Italy, India, Brazil), the group has a turnover of 120 million euros and employs more than 1,300 people in 2023. MX products have been available in New Zealand for over 35 years and in 2022, MX expanded its direct international presence by setting up a new sales subsidiary in Cambridge New Zealand.
Benefits
Established, Market Leading, Multinational Business with a Great Reputation
Competitive Salary Package
Full-Time Role
Interesting and Highly Varied Role that Provides a Challenge
Enjoy Working with a Diverse Customer Base
Small Team, Family owned business with family values