Position Description

The Operations Coordinator is responsible for managing the daily operational activities at leading car rental operator at Christchurch & Queenstown Airport from Majestic Auto's perspective as a cleaning service provider. Acting as the primary point of contact between the two parties for both sites, the Coordinator ensures seamless service delivery and adherence to company standards and compliance requirements. Key duties include:

• Staff Management: Responsible for the hiring, induction, and training of new staff members. Conduct daily huddles with the team to ensure clear communication and alignment on goals and expectations.

• Vehicle Grooming Compliance: Ensure adherence to Client's guidelines in vehicle grooming and cleanliness standards. Provide ongoing training to staff on vehicle cleaning procedures and compliance requirements.

• Staffing and Resource Planning: Ensure that staffing levels are planned and updated regularly to meet operational demands. Conduct audits to ensure proper staffing, resource allocation, and vehicle grooming quality.

• Audits and Reporting: Conduct regular audits of staff performance and vehicle grooming to ensure compliance with internal and client expectations. Monitor operational processes, identify issues, and implement corrective actions as necessary.

• Communication with Stakeholders: Serve as a liaison between the internal team and Client's stakeholders, maintaining strong, effective communication channels. Ensure that all communications are clear, timely, and professional.

• Training and Development: Provide training for new staff on vehicle cleaning and compliance with operational procedures. Encourage continuous improvement and adherence to company standards.

• Operations Coordination: Assist in the coordination of daily operational activities, including monitoring, controlling, attending daily and weekly meetings and managing business operations to meet customer expectations and company goals.

• Problem Solving and Performance Improvements: Identify operational problems and work quickly to resolve them. Provide strategic recommendations for improving operational performance.

• Health and Safety Compliance: Follow all health and safety protocols at all times to ensure a safe working environment. Conduct monthly health and safety meetings to discuss best practices, address concerns, and ensure compliance with relevant regulations.

Qualifications and Experience Requirements:

• Diploma or Degree in Management, Business, or a related field.

• A minimum of 2 years’ experience in car rental operations or a similar industry.