About Us
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven productsYubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.

Job Description

Key Responsibilities:Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer serviceDevelop and implement customer support strategies to improve customer satisfaction and loyaltyAnalyze customer feedback and metrics to identify areas for improvement and implement changesCollaborate with other departments to resolve customer issues and improve overall customer experienceManage customer support operations, including scheduling, workflow, and process improvementsDevelop and manage customer support budgets and forecastsEnsure compliance with company policies and proceduresIdentify and implement opportunities for process improvements and cost savingsFoster a positive and inclusive team culture that values customer-centricity and collaborationDevelop and maintain relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.