I'm working closely with a leading global IT consultancy to recruit an experienced Onsite Support Engineer to support critical data centre operations and Federal enterprise IT environments.
This is a great opportunity for someone who enjoys hands-on technical work, troubleshooting infrastructure issues and working alongside network and engineering teams.
You'll be joining an established technical environment where reliability, attention to detail and strong customer service are essential.
- Current NV1 security clearance is mandatory.
- Provide hands-on IT support across data centre and office environments.
- Troubleshoot laptops, desktops, applications, peripherals and connectivity issues.
- Support network engineers with switch checks, cable tracing, patching and troubleshooting.
- Conduct infrastructure health checks across servers, storage, racks and network equipment.
- Assist remote engineering teams with onsite technical activities.
- Support approved patching, firmware updates and routine infrastructure maintenance.
- Manage incidents, service requests and escalations through ITSM platforms.
- Maintain accurate technical documentation, asset records and support procedures.
- Proven experience in onsite IT support, infrastructure support or data centre operations.
- Good understanding of networking, switches, servers, storage and cabling.
- Experience with Microsoft 365, Active Directory, virtual machines and device management.
- Strong troubleshooting skills across hardware, software and infrastructure.
- Familiarity with ITSM tools, incident management and change control processes.
- Excellent communication skills and a proactive, hands-on approach.
- Current NV1 security clearance is mandatory.
If you're an experienced support engineer who enjoys being hands-on and working in a technically diverse environment, I'd love to hear from you.
Apply now or reach out to Marianne at Charterhouse for a confidential discussion : [email protected]