About the Role
Join an early-stage AI company building software for insurance claims operations. As the first designer, you will shape the product experience for claims professionals and help turn complex workflows into clear, enterprise-ready tools.
What You'll Do
Own the end-to-end experience across claims workspaces and dashboards used by operators, team leads, and executives.
Research how customers use the product through behavioral data, heat maps, discovery calls, and direct observation, then use those insights to guide improvements.
Partner with product leadership, forward-deployed engineers, and the engineering team to define workflows and prepare designs for implementation.
Design AI and human-in-the-loop interactions that make agent actions, sources, reasoning, and uncertainty understandable to users.
Lead product design from discovery through delivery as the platform evolves into an enterprise-grade experience.
Develop design principles and a design system, and prototype quickly with AI tools.
Measure whether design changes help users complete work with less effort.
What We're Looking For
Five to eight years of product design experience, with a track record of sustained work in technology companies.
Experience as a founding designer or first design hire at an early-stage startup.
A UX-first, data-informed approach to simplifying complex workflows through user research and product usage data.
Experience designing dense, technical software used by operators throughout the workday.
Hands-on prototyping experience with AI coding tools such as Claude or Lovable.
Product design experience beyond visual or interface design, with strong complex workflow skills.
Experience in insurance, claims, healthcare, or another compliance-heavy operational field is a plus.
Experience with AI-assisted workflows, design systems, and design principles is also valuable.
U.S. work authorization is required. Visa transfers are accepted, but new visa sponsorship is not available.
Compensation & Benefits
Base salary: $170,000 to $220,000 annually. Visa transfers are accepted; new visa sponsorship is not available.
Location
On-site in New York, New York.