Claims Administration Officer

Insurance | Claims Team

We're looking for a customer-focused problem solver to join our claims team as a Claims Administration Officer. You'll be the first point of contact for our customers and agents, delivering great claims experiences through efficient, first-point resolution.

What you'll do

• Be the friendly, professional voice our customers and agents hear first - managing calls and claims correspondence with care and attention to detail;

• Manage claims lodgement through to administration, including recoveries, in line with policy and procedural guidelines;

• Progress claims proactively, keeping stakeholders updated and tasks moving within tight timeframes

• Spot potential fraud indicators and escalate appropriately;

• Support recovery outcomes by liaising with third parties, insurers, and debt collection where needed;

• Handle complaints and queries within internal guidelines, always with empathy and professionalism;

• Build strong working relationships across the team and with external stakeholders;

What you'll bring

• Strong customer care experience and a genuine solutions-oriented mindset - this is essential;

• Minimum 2 years' customer service experience;

• Completed high school Mathematics and English;

• No insurance experience necessary - full training provided! Prior claims or insurance industry experience is a nice-to-have, not a requirement;

• Great attention to detail and sound judgement;

• A collaborative, adaptable approach and a genuine drive to get things right for the customer;

Why join us?

If you love helping people, solving problems, and want to build a career in insurance claims - we'll teach you the technical side. What we can't teach is the care and drive to do right by our customers, and that's what we're looking for.