We are looking for a customer-focused superstar to join our Customer Experience (CX) team. They have an awesome team culture, a strong ongoing development program (often resulting in internal movements), and everyone is dedicated to providing excellent service to our customers.
The successful candidate will act as the face of NXP to our customers. This means:
Delivering excellent service in our call centre
Being fast and accurate
Maximising any opportunity to increase sales
Continuously advocating for an improved customer’s experience.
Our CX team are the hub of our business – they get to know people from the Warehouse, Finance, Purchasing, Sales, IT, etc. This is an excellent role to help you get into a career in our dynamic, fast-paced business.
About the Role
Answering incoming customer queries via chat, email and phone calls
Troubleshooting and resolving issues related to orders or deliveries
Placing customer orders
Seeking opportunities to pursue/save a sale, upsell and cross sell where appropriate
Liaising with our sales teams on leads, trending issues and/or escalations
About You
Outstanding verbal and written communication skills
The ability to engage via phone, chat, and email with customers from all sorts of backgrounds
Confidence in using technology and various computer systems
An aptitude for juggling multiple customer enquiries at the same time
Strong administration and organisational skills with exceptional attention to detail
Resilience and the desire to work in a fast-paced environment where no two enquiries are the same
Experience in using SAP (S4HANA) or Zoho would be an advantage
About Working with Us
NXP is a just-in-time distributor of business supplies to thousands of organisations across New Zealand. Our customers order through our industry-leading eCommerce platform, & our Customer Experience team plays a key role in supporting customers throughout their interaction with us. We support large New Zealand corporates, government agencies & small to medium businesses, and with more than 70 years’ experience. We’re proud to be a trusted name in business supplies.
Our Offer
At NXP, you’ll be part of a supportive, down-to-earth team where your contribution is valued. We offer competitive rates, a great working environment and a range of benefits, including:
Opportunities to learn, develop & grow your career
Discounted Southern Cross insurance, flu vaccinations & free EAP services
Fun work events, birthday leave & the option to buy Lifestyle Leave
Staff discounts on all products
Recognition & celebration of long service
Ready to apply?
Check out our Seek Employer Company Profile to see what it's like to work at NXP.
Click APPLY NOW and provide an up-to-date c.v. with covering letter outlining why you would be ideal for this role.
References, Ministry of Justice criminal checks, & pre-employment medical fitness, alcohol & drug assessments are all part of our recruitment process.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have a current NZ working visa and be living in NZ at the time of application.