Client Care Manager / Coordinator
Pleasanton, California
About the Role
Build relationships. Lead exceptional care. Make a difference every day.
Join Right at Home East Bay and own the client experience—from the first family conversation and in-home assessment through ongoing care, caregiver support, and quality oversight.
This is a key, client-facing role for someone who thrives on connecting with families and caregivers, solving problems with urgency, and managing the details that keep quality care running smoothly. If you are warm, organized, and motivated to grow in a purpose-driven, people-first culture, this is your opportunity to build a career with real impact. We're hiring one person at the level that fits them, from Care Coordinator to Care Manager.
Benefits
Health wellness, dental, and vision
401(k)
Paid vacation/PTO and sick time
Mileage reimbursement
Company laptop, phone allowance, and the tools
Mentorship, training, and a career path
Collaborative, mission-driven culture where your work truly matters
A growing local team backed by national resources — and heart
About Us
As part of Right at Home, a global leader in home care since 1995 with over 330 million hours of care delivered worldwide, Right at Home East Bay proudly serves the Lamorinda, Diablo Valley, Tri-Valley, and Tracy/Mt House.
We are a proud recipient of the 2026 “Great Place to Work®” award. Our mission is simple yet powerful: to improve the quality of life for those we serve. With a rapidly aging population, your work here has a direct and meaningful impact every single day — and because we specialize in higher-acuity care, the people we help need us most.
What You’ll Do
The responsibilities below describe the general nature and level of the role and are not an exhaustive list. Duties may shift with the needs.
Client Care & Coordination
Conduct in-home consultations, assessments, and caregiver supervisory visits across our service area
Nurture strong, trusting relationships with clients, families, and care partners
Build and manage individualized care plans and review them with caregivers before first visits
Coach and support caregivers in the field, and serve as a calm, confident point of contact for families
Communicate changes and progress to families, and ensure care plans are followed and quality stays high
Document visits, coaching, and client updates in WellSky and company systems
Prepare client binders and maintain accurate physical and digital records
Inside Sales & Inquiry Follow-Up
Answer inbound inquiries with empathy and professionalism, and complete Initial Call Screens and Client Inquiry Records
Understand each family’s needs, recommend solutions, and send timely follow-up by phone, email, and text
Schedule and conduct in-home consultations and track progress toward care starts and conversions
Team & Operations Support
Standby to provide direct client care for urgent call-offs
Partner with our scheduling team to coordinate shifts, supervisory tasks, and smooth onboarding of new clients
Serve as cross-trained backup for scheduling using WellSky during peak periods or absences
Assist our recruiter with caregiver hiring touchpoints and help with urgent staffing situations as needed
Design operational systems, and workflows. Predict, develop and refine operational systems, workflows, and compliance processes.
Contribute to margin and labor-compliance goals
Participate in the on-call/urgent response rotation
Meet/exceed care-quality, conversion, and retention KPIs
Expanded Scope — for a Care Manager–level hire
These apply to a Client Care Manager–level hire. Coordinator-level candidates are not expected to own them on day one — they are the growth path.
Lead, coach, and develop the care coordination and scheduling team
Partner directly with ownership on growth strategy, staffing, and team planning
Own care-quality, conversion, and retention KPIs
What Makes You a Great Fit
Warm, compassionate, confident communicator who is proactive and organized
Comfortable juggling calls, follow-ups, visits, and scheduling in a fast-paced environment
A problem solver who makes people feel heard and valued — and then offers solutions
Motivated to grow in a purpose-driven, people-first, performance-driven culture
Qualifications
2+ years of experience in care coordination, client services, case management, or inside sales in home care or healthcare
Excellent verbal and written communication skills
Comfortable with technology, including WellSky (formerly ClearCare), Zoho CRM, and AI tools
Resides in our service area and able to work onsite and drive across our territory
Valid driver’s license, insured vehicle, and availability for on-call support
Registered on the Home Care Aide (HCA) Registry, or able to complete registration (LiveScan background check, TB clearance, and required entry-level training)
Preferred / A Plus
CNA, HCA, HHA, or hands-on caregiving and social work experience
Prior team leadership or home-care operations management experience
Familiarity with higher-acuity care needs, and home-safety assessment
Bilingual (Spanish, Tagalog, Cantonese, Mandarin, Hindi, etc.)
Knowledge of common medical terminology
Compensation & Schedule
Pay: $23–$36 per hour, depending on experience, qualifications, and level of responsibility.
Schedule: Full-time, Monday–Friday, 7.5 hours/day (37.5 hours/week), with flexibility based on operational needs
IND123
Location: 5700 Stoneridge Mall Rd Ste 330, Pleasanton, CA 94588, USA, Pleasanton, California
Life at Right at Home East Bay
Industry
Healthcare - Home health