About MUMA
Manukau Urban Māori Authority (MUMA) is a kaupapa Māori, Marae-based community organisation committed to improving outcomes for whānau and communities.
Our kaupapa is Whānau First - Our Whānau are Our Future.
We work alongside individuals, whānau and communities to strengthen wellbeing, build capability and create pathways towards positive, sustainable futures.
This role sits within the MUMA Ngā Tupu Hou team based in Whangārei, working alongside our reintegration partners to support people as they transition from prison back into their whānau and communities.
About the role
We are looking for a motivated and experienced Kaiārahi / Reintegration Navigator who is passionate about supporting people to successfully reintegrate into their communities.
The Kaiārahi / Reintegration Navigator works alongside individuals and their whānau to identify strengths, needs and aspirations, develop practical reintegration plans and support progress towards positive wellbeing and reintegration outcomes.
This is a hands-on navigation role requiring strong relationship-building, advocacy, coordination and follow-up.
You will work closely with individuals, whānau, MUMA services, reintegration partners, government agencies and community organisations to help address barriers and support sustainable outcomes.
Key responsibilities
Reintegration navigation and planning
Build strong, respectful and trusted relationships with individuals and their whānau.
Complete assessments to understand strengths, needs, aspirations and barriers to successful reintegration.
Work collaboratively with individuals to develop practical and achievable reintegration plans.
Identify agreed actions, responsibilities and next steps required to achieve positive outcomes.
Provide ongoing navigation, encouragement, monitoring and follow-up.
Support individuals to build confidence, independence, resilience and positive decision-making.
Reintegration and wellbeing outcomes
Support individuals to address barriers relating to housing, employment, education, health, finances, whānau relationships and community connection.
Assist individuals to access services and resources required to support successful reintegration.
Support pathways into employment, education, training and other development opportunities.
Encourage individuals to identify their strengths, skills and potential.
Work alongside whānau where appropriate to strengthen support networks and sustainable outcomes.
Advocacy and referrals
Advocate for individuals when engaging with government agencies, service providers and other organisations.
Connect individuals and whānau with appropriate MUMA services and external community services.
Coordinate referrals and ensure appropriate follow-up occurs.
Support individuals to understand and navigate services, systems and processes that affect them.
Maintain effective working relationships with reintegration partners, government agencies, community organisations and other stakeholders.
Relationship and stakeholder management
Develop and maintain strong internal and external relationships that support effective reintegration outcomes.
Work collaboratively with MUMA colleagues, partner organisations and other professionals involved in an individual's reintegration journey.
Participate in meetings, case discussions and collaborative planning where required.
Represent MUMA professionally and positively when working with external stakeholders.
Documentation and reporting
Maintain accurate and timely client records, case notes, assessments, plans, referrals and outcomes.
Ensure information is recorded within MUMA's client management systems in accordance with organisational requirements.
Monitor progress against agreed reintegration plans and outcomes.
Contribute to programme reporting, outcomes measurement and funder reporting.
Maintain confidentiality and comply with MUMA policies, privacy requirements and professional standards.
About you
We are looking for someone who can build genuine relationships with people and whānau and support them through what can be a challenging period of transition.
You will bring:
At least two years' experience working in reintegration, social services, community services, whānau support, justice, corrections or a similar environment.
A relevant qualification in social work, counselling, community services, youth work or a related field, or relevant practical and lived experience.
Strong communication and relationship-building skills.
A strengths-based and solutions-focused approach.
Demonstrated resilience, flexibility and sound problem-solving skills.
The ability to engage effectively with people experiencing complex circumstances or barriers.
Strong advocacy, navigation and coordination skills.
Excellent time-management and organisational skills.
Good written communication, documentation and report-writing skills.
Confidence using Microsoft Office and client management systems.
The ability to work independently while contributing effectively as part of a wider team.
An understanding and appreciation of Te Ao Māori, tikanga Māori and working within a kaupapa Māori organisation.
Respect and understanding when working alongside Māori, Pacific peoples and people from diverse cultural and community backgrounds.
A genuine commitment to supporting individuals and whānau to achieve positive and sustainable outcomes.
Experience supporting people affected by challenges relating to housing, employment, substance use, whānau circumstances, mental wellbeing or the justice system would be advantageous.
Other requirements
A current full New Zealand driver's licence.
Ability to complete and maintain satisfactory Police Vetting/Criminal Record checks as required for the role.
The legal right to work in New Zealand.
Ability to travel as required to support individuals, whānau and programme activities.
Why join MUMA?
At MUMA, your work has a direct connection to the whānau and communities we serve.
You will have the opportunity to:
Make a meaningful difference for individuals and whānau transitioning back into their communities.
Work within a kaupapa Māori organisation with a strong whānau and community focus.
Be part of a committed and supportive team.
Work alongside reintegration partners, community organisations and a wide range of MUMA services.
Access ongoing professional development opportunities.
Build your professional capability and experience.
Contribute to practical and sustainable reintegration outcomes.
We are looking for someone who brings manaakitanga, resilience, sound judgement and genuine commitment to whānau, and who is prepared to walk alongside people as they rebuild connections and create a positive pathway forward.
Job summary
Key selling points
Make a meaningful difference for individuals and whānau through successful reintegration.
Work within a kaupapa Māori organisation with a strong whānau and community focus.
Join a committed team and work alongside key reintegration and community partners.