Ready to say, “Hello” to a new career?
Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.
Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.
Who we are:
Go Holidays (a subsidiary of Helloworld Travel) is a proud New Zealand-based company that has been organizing holidays for over 30 years. We help create dream holidays for our clients travelling across the globe that keeps them returning to travel with us again and again.
About the role:
We are looking for experienced travel consultants who share our passion for travel and who are totally committed to delivering exceptional customer service to our valued retail partners.
In this role, you will be a superhero to the travel agents you will be working with. Your exceptional attention to detail skills will make preparing and maintaining quotes and bookings a breeze. Not only do you have a flair for sales, but you also thrive on the challenge of meeting and exceeding sales targets.
Key Accountabilities:
Reporting to the Long-haul Reservations Manager - GO Holidays, you will:
Provide and maintain a high level of customer service at all times to both the travel agent and the consumer directly
Answer all phone calls, respond to all emails and action all queue messages promptly
Prepare and maintain travel quotes and bookings
Achieve personal and divisional sales targets
Achieve a high always quote-to-booking ratio
Close attention to accuracy, in particular when calculating costings.
Ensuring bookings are confirmed within turnaround standards.
Attended departmental meetings as and when required.
Attend supplier meetings, tradeshows and seminars as and when required.
Liaise with Suppliers, Operators and other internal divisions as and when required
Assist with any other general office or administration duty that may be requested of you by your Supervisor/ Manager
Maintain up-to-date knowledge of GO Holidays product range and ensure destination/geographical knowledge is of the highest standard.
Always adhere to operating procedures and processes
Attending function and Famil trip events representing the company will be a requirement.
About you
To succeed in this role, you need the following:
High school certificate, degree or diploma in travel and tourism
Ability to demonstrate initiative and time management skills.
Attention to detail and accuracy.
Comfortable using technology.
Strong verbal and written communication skills
Experience in either retail or wholesale travel roles.
Helloworld Travel Employee Benefits
What do we offer Helloworld Travel employees?
Staff and family discounts on travel
Famil leave.
Employee referral programme
Career progression and support – we promote internally first.
Learning and Upskilling opportunities
Familiarisations (trips to experience our products and destinations)
Full training provided (some of this will be based in Auckland)
Other Considerations:
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.
Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.