Assistant Shop Manager – Waipuna Hospice
Part-time: 31 hours per week (Sunday to Wednesday)
Tauranga central location
Represent our cause and connect with the community
Make your next role matter
At Waipuna Hospice, every role contributes to something bigger.
Our charity shops turn donated goods into vital funds, helping provide specialist palliative care and support to people living with a life-limiting illness and their whānau across Tauranga and the Western Bay of Plenty.
Behind every shop is a team making it all happen. Our depot plays a key part in keeping goods moving, supporting our shops and making the most of the community’s generosity. As a Storeperson, your practical, hands-on work will help turn donations into care.
Our retail team brings together employees, volunteers, donors and customers with a shared purpose. We value teamwork, take pride in what we do, and give donated goods a second life while raising funds for a service our community relies on.
When you join Waipuna Hospice, you join a team that cares about its people and the difference we make together.
About the Role
As Assistant Shop Manager, you’ll play a key leadership role in a high‑volume charity retail environment – working alongside the Shop Manager to ensure the shop runs efficiently day to day. In this fast‑paced environment, efficient stock flow and pricing, visual merchandising and customer care are all critical to optimising funding for our vital community work.
This hands‑on role, in a dynamic, 7-day work environment will suit a retail leader who enjoys being on the shop floor, juggling priorities, and keeping momentum high. The shop is supported by paid staff and volunteers and you’ll create a positive, inclusive team culture where people feel valued, supported, and clear about expectations - even on the busiest days.
The key tasks of the position include:
- Managing day-to-day operations of the shop and supporting the Shop Manager
- Stock management including presentation, creative merchandising, pricing, and storage
- Management of volunteers to ensure a smooth workflow
- Generating appeal and demand of donated goods to increase revenue growth
- Ensuring legal and organisational requirements are met
- Enhancing the profile of Waipuna Hospice
The hours are Sunday 9.00am – 4.30pm, Monday, Tuesday and Wednesday 8.00am – 4.30pm
Additional hours may be required from time to time to cover annual leave and sickness.
About You
You bring retail experience, a people-first approach and a passion for community and pre-loved goods. You lead by example and have previous leadership experience. Whether your background is in mainstream or charity retail, you’ll also have:
- A positive, practical approach to teamwork and problem-solving.
- Strong relationship skills and confidence supporting employees and volunteers.
- The ability to motivate others, develop performance and grow sales.
- Creative flair and an eye for merchandising and displays.
- The ability to meet the physical demands of a hands-on retail role.
Why Join Waipuna
Because we look after our people, too. Alongside meaningful work, we offer:
- A supportive, values-led team culture
- Staff wellbeing initiatives and support programmes
- Discounts with local health providers and partners
- Free onsite parking
- The opportunity to do work that truly matters
The Waipuna Way
Our Purpose: To champion equitable end-of-life care for our communities.
Our Vision: A world where there is compassionate end-of-life care for all.
Our Values
We are inclusive | Kotahitanga – Everyone matters
We are courageous | Kia Mānawanui – Be brave
We make it simple | Kia Ngāwari – Make it easier
We are guardians | Kaitiakitanga – Caring about today and tomorrow
Come and Join Us
We are committed to attracting and retaining a workforce that reflects the diverse communities we serve. We aim to create an inclusive and equitable environment aligned with our values, where people feel they can contribute positively to our services and the people we care for. We welcome applications from people of all backgrounds and cultures.
We acknowledge and respect individual diversity and spiritual needs, supporting a safe and welcoming environment. At Waipuna Hospice, we value authenticity, so in your application we want to see the real you.
Ready to Apply?
If you’re looking for work with purpose, connection, and impact, we’d love to hear from you.
Please submit your CV and cover letter outlining your suitability, and your preferred location and shift pattern.
Applications will be reviewed as they are received, so we encourage early applications.
Our recruitment process may include interviews, reference checks, and pre-employment screening.