Who we are
Alpine Spas is Australasia's largest Spa, Sauna and Swim Spa retailer - and we got there by moving faster, thinking sharper, and holding ourselves to a higher standard than anyone else in the industry. We started from humble beginnings and built something remarkable by refusing to stand still while the rest of the industry did.
Behind the showrooms is a tight-knit team that takes pride in what they do, celebrates wins together, and genuinely enjoys coming to work. We're innovative, agile, and always looking to raise the bar.
The role
You'll be the face of Alpine in the showroom, on the phone, and in every email and text you send. Whether a customer walks through the door, calls in, or submits an enquiry online, you're their first point of contact - and their guide to finding the perfect product.
Your job is to understand what customers really need, guide them to the right solution, and close. Then follow up, build the relationship, and generate the referral. You'll manage your own pipeline end-to-end using our CRM (GreenTree), owning every stage: calls, quotes, emails, texts, and post-sale check-ins.
This role suits someone who sees the showroom as theirs. You’ll hold yourself to the standard of our best people, and others will notice and follow. You’ll share what works, help colleagues when it counts, and use your own judgement to keep things moving when the manager isn’t at your shoulder.
Key responsibilities
Maximise sales across multiple channels - in-person, phone, and digital enquiry
Deliver exceptional service so every customer finds their perfect fit
Own your pipeline in CRM: follow-ups, quotes, and post-sale check-ins done on time, every time
Take judgement on the floor, spot what needs doing, handle tricky customer situations with good judgement, and act without being told
Set the standard for the showroom presentation and help keep it there
Lift the teams performance by sharing product knowledge, supporting newer colleagues and being accountable to the group, not just your own numbers
About you
You're an energetic go-getter who's passionate about customers and driven by results. You’re the person colleagues quietly turn to when they need an answer, and the one managers trust to get it right without supervision.
A strong sales track record - you’ve hit targets, you know how to close, and you can show it
Experience in a high-value, consultative sales environment is a big plus, such as home improvement, lifestyle, automotive or premium retail
A natural leader without needing the title: you set an example, help others improve and are comfortable giving and receiving honest feedback
Sound judgement and the confidence to make decisions, resolve problems and step up when needed
Customer-obsessed, with a genuine passion for delivering exceptional service
Sharp written and verbal communication that reflects the brand accurately and professionally
Competent with CRM systems, Microsoft Office and multi-channel communication platforms
Exceptionally self-managed - your follow-ups are done on time, and in time
A team-first mindset - you lift others, share what works and never leave colleagues exposed
What we are actually looking for
We are less interested in your 'what you've done' and more interested in 'who you are'. The people who thrive at Alpine Spas have a few things in common.
They are naturally curious about people. They ask questions, they listen properly, and they genuinely want to help someone find the right answer - not just close a transaction.
They are competitive with themselves. They set a personal bar, they notice when they fall short of it, and they do something about it without being told to.
They show up. Consistently, professionally, and with energy - regardless of how the last customer interaction went.
They are team-first. They share what works, they support the people around them, and they understand that the whole showroom wins or loses together.
And, they want to earn well. Commission is a real part of this role, and the best people here are motivated by the direct link between their effort and their income.
The detail
Days of work: Sunday, Monday, Tuesday, Wednesday & Thursday (Friday and Saturday off).
Based at our Penrose showroom, with travel to home shows and events for top performers.
Competitive base plus uncapped commission structure
Your effort directly translates into your earnings here, and your results are recognised. If you're ready to own your pipeline and your outcomes - we want to hear from you.