Description

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events.

For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences.

Why Join the Five-Star Team?

At Five-Star AudioVisual, our people are the foundation of everything we do. As an independent company, we are free to focus on what matters most: long-term partnerships, exceptional service, and investing in our teams. Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every event. We believe great AV is about more than equipment; it’s about people who care deeply about execution, client confidence, and guest experience.

Work Environment

This position operates within a luxury hotel or resort environment where Five-Star AudioVisual serves as the exclusive audiovisual partner.

The Director, AudioVisual is responsible for the overall leadership, performance, and success of the on-site audiovisual operation. This role oversees event production, sales performance, client relationships, team leadership, operational excellence, and financial results while ensuring every event is delivered to the highest standards of quality and hospitality.

The Director, AudioVisual serves as a strategic partner to hotel leadership, meeting planners, and clients while developing a high-performing team that consistently delivers exceptional event experiences. This position combines operational leadership, consultative sales, event production expertise, venue relationship management, and strong technical knowledge, with an emphasis on advanced video production.

This position requires advanced leadership capabilities, strong business acumen, technical expertise, financial management skills, hospitality experience, and a commitment to service excellence.

What You Will Be Doing

As Director, AudioVisual, you will lead all aspects of the audiovisual operation, ensuring successful event execution, client satisfaction, revenue growth, operational efficiency, and employee development.

You will oversee production planning, sales support, staffing strategies, financial performance, equipment utilization, and hotel partnerships while maintaining alignment with company objectives and venue expectations.

A key component of this role is the ability to understand, sell, plan, and execute sophisticated video solutions, including LED displays, video walls, projection, switching, routing, signal distribution, and presentation systems. The Director must be comfortable navigating unique video environments, determining appropriate technical solutions, and clearly communicating video and content requirements to clients and production partners.

Essential Duties & Responsibilities

Event Production & Operational Leadership

Provide overall leadership and direction for daily audiovisual operations.
Oversee event execution, production planning, staffing, scheduling, and resource allocation.
Ensure events are delivered according to Five-Star standards and client expectations.
Maintain operational excellence through effective workflow management and process improvement.
Ensure proper utilization, maintenance, and accountability of audiovisual equipment and inventory.
Support room turns, event transitions, production logistics, and venue readiness.
Maintain high standards of safety, professionalism, and technical quality throughout all operations.
Develop strategies that enhance venue performance, service levels, and profitability.
Monitor key performance indicators and implement action plans to improve operational results.
Provide technical leadership for complex video productions, including LED displays, projection, video processing, switching, routing, and signal distribution.
Evaluate technical requirements and ensure video systems are properly configured, tested, and supported for each production.

Video Production & Technical Expertise

Demonstrate advanced knowledge of LED video walls, large-format displays, projection systems, video processing, switching, routing, and signal distribution.
Understand and communicate video resolutions, pixel counts, scaling, signal formats, and content specifications.
Navigate unique video configurations and display requirements while maintaining proper image quality and presentation.
Work with clients, producers, designers, and content teams to establish and communicate content creation specifications, pixel requirements, formatting, and playback requirements.
Identify and resolve issues related to image scaling, stretching, distortion, signal compatibility, resolution, and content playback.
Understand the technical requirements and capabilities of built-in and venue-integrated LED and video systems, including processing, connectivity, resolution, signal paths, and content delivery.
Troubleshoot the complete video signal path from source and playback through processing, switching, distribution, and final display.
Evaluate client objectives and recommend video solutions that balance technical performance, production impact, operational feasibility, and budget.
Translate complex technical video requirements into clear recommendations for clients, meeting planners, producers, and hotel partners.
Maintain knowledge of emerging video production technologies and identify opportunities to introduce solutions that enhance the client experience and generate additional revenue.
Ensure the on-site team maintains the technical knowledge necessary to confidently support and troubleshoot advanced video systems.

Sales & Revenue Leadership

Achieve venue revenue, profitability, and sales objectives.
Partner with hotel sales, catering, convention services, and conference services teams to maximize business opportunities.
Build strong relationships with meeting planners, producers, and repeat clients.
Consult with clients on event objectives and recommend impactful technology solutions.
Identify opportunities to expand video production revenue through LED, advanced display solutions, video processing, content support, and production enhancements.
Confidently position and sell advanced video solutions based on client objectives and technical requirements.
Identify opportunities to increase revenue through production enhancements, creative solutions, and additional services.
Review and approve proposals, estimates, and production plans.
Participate in site visits, client presentations, and pre-conference meetings.
Support forecasting efforts related to revenue, labor, equipment, and business opportunities.
Analyze financial and operational performance metrics to drive informed business decisions.
Ensure accurate billing, invoicing, event reconciliation, and revenue reporting.

Client & Hotel Partnership Management

Serve as the primary liaison between Five-Star AudioVisual and hotel leadership.
Develop and maintain strong relationships with hotel ownership, executive leadership, catering teams, convention services, and operational departments.
Ensure clients receive exceptional hospitality-driven service throughout the event lifecycle.
Meet with clients and event stakeholders to ensure expectations are met and event objectives are achieved.
Serve as a knowledgeable resource for clients evaluating complex video, LED, display, and content solutions.
Address client concerns and operational challenges promptly and professionally.
Foster long-term relationships that contribute to repeat business and venue growth.
Represent Five-Star AudioVisual as a trusted event technology and hospitality partner.
Maintain an active presence during events to ensure service excellence and client satisfaction.

Leadership & Team Development

Lead, mentor, and develop Assistant Directors, Event Managers, Production Managers, Technicians, and freelance staff.
Build a culture focused on accountability, teamwork, hospitality, innovation, and service excellence.
Support recruiting, onboarding, workforce planning, and succession development initiatives.
Conduct coaching sessions, performance discussions, and talent development planning.
Ensure team members maintain technical proficiency and event production expertise.
Develop the team's knowledge of video production, LED systems, signal flow, content requirements, and troubleshooting.
Ensure appropriate technical expertise is assigned to complex video productions.
Manage labor utilization, staffing strategies, and scheduling practices.
Create development opportunities that support career growth and internal promotion.
Maintain positive employee relations and a highly engaged team environment.
Lead by example through professionalism, integrity, accountability, and strong leadership.

Event Execution & Service Excellence

Oversee all aspects of event planning, logistics, technical execution, and customer experience.
Support complex productions, VIP programs, and high-profile events.
Ensure appropriate staffing, equipment deployment, and resource allocation.
Monitor show quality and event performance to ensure flawless execution.
Confirm critical video systems, signal paths, content requirements, and display configurations are tested and production-ready prior to events.
Ensure seamless communication between clients, hotel teams, and production staff.
Promote continuous improvement in production standards and service delivery.
Ensure consistent execution of company operating procedures and best practices.
Maintain operational readiness to support changing client and venue requirements.

Professional Representation

Maintain a professional appearance, demeanor, and leadership presence at all times.
Uphold company values, ethics, policies, safety standards, and operational expectations.
Represent Five-Star AudioVisual positively with hotel partners, clients, vendors, and industry professionals.
Promote a culture of hospitality-driven service and production excellence.
Maintain current knowledge of event production technologies, hospitality trends, and industry best practices.
Demonstrate the highest standards of professionalism, ethics, and personal accountability.

Qualifications

Requirements

Minimum 5 years of audiovisual, event production, hospitality AV, or event technology experience required.
Minimum 3 years of leadership or management experience required.
Proven experience leading hotel, resort, convention center, or live event audiovisual operations.
Advanced video production knowledge and practical experience with LED video walls, video processing, switching, routing, scaling, signal distribution, content specifications, and troubleshooting required.
Demonstrated ability to navigate complex or unique video environments and determine appropriate technical solutions.
Ability to clearly communicate video specifications and technical requirements to clients, meeting planners, creative teams, and production professionals.
Demonstrated success managing client relationships, event production teams, and venue operations.
Proven ability to drive revenue growth and achieve financial goals.
Strong business acumen, financial management, and operational planning experience.
Exceptional client service and hospitality experience.
Strong leadership, decision-making, and organizational skills.
Excellent verbal, written, and interpersonal communication skills.
Proven ability to develop, coach, and retain high-performing teams.
Professional, client-focused attitude and appearance.
Valid Driver's License with an acceptable driving record.
Authorization to work in the United States.

Technical Knowledge

Video

Advanced proficiency and experience expected in:

LED video walls and large-format LED displays
LCD displays
Projection systems
Video switching and routing
Video processors and controllers
Video signal flow and distribution
Video scaling and resolution management
Pixel dimensions and content specifications
Presentation and playback systems
Video connectivity and signal formats
Streaming and hybrid-event technologies
Video troubleshooting

Audio

Microphones
Speakers
Sound systems
Digital and analog consoles
Signal flow fundamentals
Audio troubleshooting

Lighting

GOBO applications
Event lighting
Stage lighting
Uplighting
Intelligent lighting systems
Lighting control platforms

Computers, Networking & Technology

Windows operating systems
macOS operating systems
Presentation software
Event management software
Microsoft Office Suite
Networking fundamentals
Streaming and hybrid event platforms

Full-Time Benefits

401(k) with company match
Roth 401(k) with company match
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Life Insurance
Paid sick time
Vacation time
Company-paid holidays