Service & Maintenance Operations Manager
Improve Air Maintenance Ltd | Auckland | Full-time
Take ownership. Lead the team. Grow the business.
Are you an experienced HVAC Service Manager or Operations Manager looking for an opportunity to take ownership of an established and growing maintenance business?
Improve Air Maintenance Ltd is seeking a driven, commercially minded Service & Maintenance Operations Manager to lead our maintenance division and take responsibility for its day-to-day operations, financial performance, client relationships and continued growth.
This is a senior leadership opportunity for someone who enjoys running a business, developing people, building strong client relationships and delivering results.
About Us
Improve Air is an Auckland-based mechanical services company providing HVAC installation, maintenance, repairs and compliance services across commercial and residential properties.
We work with property managers, facilities managers, building owners and construction companies, delivering reliable, professional and high-quality mechanical services.
Our reputation is built on quality, integrity, transparency and safety, supported by our philosophy:
Done Once. Done Right.
With an established client base and a growing portfolio of maintenance contracts, we are looking for the right person to lead Improve Air Maintenance into its next stage of growth.
About the Role
Reporting directly to the Director, you will have overall responsibility for the operational and commercial performance of Improve Air Maintenance Ltd.
You will lead the service team, manage maintenance contracts, oversee financial performance and actively develop the business.
This is a hands-on leadership position with the autonomy to make decisions, improve systems and drive results.
Key Responsibilities
Business Operations & Leadership
Take ownership of the day-to-day management and performance of the maintenance business.
Lead, manage and develop service technicians, administrative support and subcontractors.
Oversee scheduling, resources, workloads and service delivery.
Establish clear performance expectations and accountability across the team.
Develop and improve operational systems, processes and efficiencies.
Maintain a strong focus on health and safety, quality and customer service.
Financial & Commercial Management
Take responsibility for business budgets, revenue, costs and profitability.
Monitor maintenance contract performance, job margins and labour productivity.
Oversee quotations, pricing, purchasing and commercial decisions.
Identify and implement opportunities to improve financial performance.
Manage operational KPIs and provide regular performance reporting to the Director.
Client Relationships & Business Growth
Build and maintain strong relationships with existing clients.
Manage and grow the planned preventative maintenance contract portfolio.
Identify new business opportunities and develop relationships with prospective clients.
Prepare and negotiate maintenance proposals and service agreements.
Drive customer retention, contract renewals and additional service opportunities.
Represent Improve Air professionally and promote long-term client partnerships.
Technical Management & Quality
Provide technical leadership and support to the service team.
Oversee HVAC servicing, maintenance, fault finding, repairs and compliance activities.
Ensure service work is completed safely, efficiently and to a high standard.
Maintain accurate service records, asset registers and job documentation.
Ensure effective use of Simpro for job management, reporting and financial control.
Oversee quality assurance, regulatory compliance and continuous improvement.
About You
We are looking for a capable leader with a strong HVAC background, sound commercial judgement and the confidence to take ownership of an entire business operation.
You will ideally bring:
Proven experience managing an HVAC service business, maintenance division or similar technical service operation.
Strong leadership and people management skills.
Sound financial and commercial understanding, including budgets, profitability, quoting and cost control.
Strong technical knowledge of commercial HVAC and mechanical services systems.
Experience managing maintenance contracts and developing long-term client relationships.
Demonstrated ability to grow revenue, improve business performance and identify new opportunities.
Excellent organisational, communication and problem-solving skills.
Experience with job management systems, preferably Simpro.
A proactive, accountable and solutions-focused management style.
A full New Zealand driver's licence.
Relevant HVAC trade qualifications, electrical registration or experience with building compliance and IQP requirements would be advantageous.
Above all, we want someone who thinks and acts like a business owner, takes responsibility for results and leads by example.
What We Offer
Competitive salary package reflecting experience and responsibility.
Company vehicle, phone and laptop.
Genuine autonomy to manage and develop an established maintenance business.
Direct access to the Director and involvement in strategic business decisions.
Opportunity to influence business growth, systems and operational direction.
Support from an established mechanical services company.
Long-term career development and progression.
Ready to Lead?
If you are an experienced HVAC leader who is ready to take the next step and run a growing service and maintenance business, we would like to hear from you.
Apply through SEEK with your CV and a brief introduction outlining your leadership, operational and commercial experience.
Applicants must have the legal right to work in New Zealand.