The Opportunity: Lead Shifts. Engineer Efficiency.
We are hiring a process-oriented Shift Leader & LEAN Process Coordinator to join our leadership team. In our Restaurant, Coordinators are Shift Leaders with an intentional focus area—you will spend the majority of your week running fast-paced shifts on the floor alongside our team, while owning one high-impact, analytical focus area that supports our Directors: LEAN Continuous Improvement.
We process thousands of guest transactions a day. Seconds matter. You will be our boots-on-the-ground efficiency engineer, using LEAN Six Sigma principles to eliminate waste, streamline motion, and ensure our shift systems run with mechanical precision.
What You Will Own (Your Focus Area):
TIM WOODY Waste Audits: Conduct weekly structured floor observations to identify physical waste on the line, focusing heavily on reducing unnecessary Motion (saving steps for our team) and Waiting (breaking bottlenecks for our guests).
Standard Work Compliance: Audit and coach team members on standardized work methods (e.g., standard bagging setups or assembly-line sequences) to eliminate variance and ensure consistency across dayparts.
Spaghetti Mapping & Station Layouts: Physically study and map out employee movement paths during peak rushes, helping the Directors make micro-adjustments to equipment, tools, and condiment placements so the team can work "in 3 steps or 3 seconds."
Your Daily Shift Leadership Duties:
Lead front-of-house or back-of-house shift zones, maintaining high standards of food safety, speed, and hospitality.
Run real-time break transitions and keep the floor balanced, using your analytical eye to adjust lineups when bottlenecks occur.
Report direct observations, waste metrics, and physical process bottleneck solutions to the Operations Director.
Who You Are:
You love data and systems: You look at a busy kitchen or drive-thru and naturally see an assembly line that can be optimized.
You are highly observant: You spot micro-inefficiencies (like a teammate walking 10 extra steps for a cup lid) that others walk right past.
You want real-world LEAN experience: You want to apply Six Sigma principles to a high-volume, real-time operating environment where your process improvements directly impact profitability and speed.