Pou Aarahi Whakahaere | Team Lead Operations
Hamilton | Full-Time
Lead people. Strengthen services. Create impact.
Are you an experienced people leader who thrives on developing others, driving performance, and helping teams succeed?
We're looking for a Pou Aarahi Whakahaere to lead a team of approximately 20 kaimahi and play a key role in ensuring our services are effective, responsive, and making a meaningful difference for whaanau and communities.
This is more than a Team Lead position. It's an opportunity to influence how services are delivered, support and develop kaimahi, strengthen operational performance, and contribute to the future growth of a kaupapa Maaori organisation making a real impact across the Waikato.
You'll be the person who brings people, performance, and purpose together. Working alongside leaders across the organisation, you'll help create an environment where kaimahi feel supported, accountable, and empowered to deliver the best outcomes possible for those we serve.
Moo te tuuranga | About the role
As Pou Aarahi Whakahaere, you will:
Lead, coach, mentor, and develop a team of approximately 20 kaimahi.
Foster a positive, inclusive, and high-performing team culture.
Support workforce capability and continuous professional development.
Guide performance, attendance, and wellbeing conversations with confidence and compassion.
Monitor team productivity and service outcomes.
Identify opportunities for continuous improvement and operational excellence.
Work collaboratively across services to resolve challenges and improve delivery.
Ensure organisational policies, procedures, and quality standards are upheld.
Support the achievement of strategic and operational goals.
This is a hands-on leadership role where no two days are the same. You'll balance people leadership, problem solving, operational oversight, and continuous improvement while helping your team achieve success.
Why you'll love this role
At Raukura Hauora o Tainui, our people are our strength. We invest in our kaimahi because we know that when our people thrive, our communities thrive.
In this role you'll have the opportunity to:
Lead and influence a large, dedicated team.
Make a genuine difference in the lives of whaanau and communities.
Grow and develop the capability of others.
Contribute to service innovation and organisational improvement.
Be part of a kaupapa Maaori organisation committed to achieving positive outcomes.
Work with leaders who are passionate about people, performance, and purpose.
Join a supportive and values-driven environment where your contribution matters.
Ko wai koe? | About you
You'll be a confident and approachable leader who genuinely enjoys helping others succeed.
You'll bring:
Proven experience leading and developing teams.
Strong coaching, mentoring, and people leadership skills.
Experience supporting performance, development, and accountability.
Excellent communication and relationship-building abilities.
Strong organisational and time-management skills.
Sound judgement and problem-solving capability.
The ability to work effectively in a fast-paced environment with competing priorities.
Experience in health, social services, community services, or kaupapa Maaori environments would be advantageous.
A full New Zealand Driver Licence.
Most importantly, you'll be someone who leads with integrity, builds strong relationships, and shares our commitment to achieving great outcomes for people and communities.
Ko wai maatou? | About Raukura Hauora o Tainui
Raukura Hauora o Tainui is a kaupapa Maaori health and social service provider dedicated to improving the wellbeing of the communities we serve throughout the Waikato.
Our vision is:
Kia whai hua i te toonuitanga -To pursue the rewards of a thriving and prosperous way of life.
Everything we do is guided by our values:
Pono me te Tika: We are honest, genuine, and true in our actions.
Kia Uu: We take leadership and responsibility for the wellbeing of others.
Tiakitanga: We protect, care for, and serve our people and communities.
Kia Kotahi Nei: We stand together as one.
Aroha: We treat all people with care, dignity, compassion, and respect.
If you're ready to lead a team, strengthen services, and contribute to better outcomes for our communities, we'd love to hear from you.
Nau mai, haere mai. Apply today and become part of the Raukura Hauora o Tainui whaanau.
For a confidential koorero about the role, please reach out to [email protected].