PACT MSO has a busy Internal Medicine Group that is seeking a Practice Manager. The position is located in West Haven and the schedule is Monday through Friday, 8:30a-5p. Travel between offices may be required.
The Managers oversees the operations, staff, and productivity for a division or department.
Essential Functions
- Lead and manage employees in the department or division
- Resolve complex issues that relate to patient, operations, and work flow.
- Resolves continued issues by creating and developing processes that adapt to changes
- Reviews and ensures that processes are update with current business demands. Creates and implements new processes to better the practice in all areas i.e. work flow, patient flow, billing, etc.
- Oversees facilities and staff. Creates trainings and standard operating procedures. Ensures staff is trained in daily operations and performs duties when necessary to maintain practice operations.
- Responsible for holding staff accountable, and providing them with training so they are capable of providing high quality patient care.
- Schedules staff to ensure each location has appropriate coverage, if applicable
- Manages physician schedules to ensure appropriate coverage of patients and hospitals, if applicable.
- Conducts and prepares monthly staff meetings
- Conducts and prepares monthly partner meetings.
- Reviews and approves employee time cards and ensures accuracy.
- Reviews monthly financial reports for accuracy before preparing monthly partner reports.
- Involved in preparing yearly financial budget and reviewing monthly to ensure maintaining budget.
- Performs daily close of copays – reconciles with EMR and makes weekly bank deposits.
- Reviews monthly A/R and addresses any variances.
- Approves and coordinates payables
- Provides yearly performance appraisals of all non-provider staff.
- Addresses and resolves all provider issues and concerns
Skills and Knowledge
- Excellent oral and written communication skills.
- Excellent analytical skills.
- High degree of initiative, judgment and discretion.
- Ability to lead and coach other staff members, while simultaneously functioning as member of a team. Proven ability to integrate priorities and deadlines.
- Must function well under pressure, with the ability to multitask, paying close attention to detail.
- Must be computer literate and familiar with MS Office and EMR software.
Education and Experience
- High School Diploma or equivalent
- Minimum five (5) years Primary Care Medical Practice Management.