UX LEAD (Logistics & Supply Chain, Web and Mobile)
£525. 00 pd
Inside IR35
12 months
Remote first, London visits (workshops)
Web & Mobile experience

I am partnered with a leading consultancy who have partnered with a global supply chain and logistics firm to help deliver evolution and innovation to their experience across web and mobile.

The mission

Provide global UX leadership across web and mobile, establishing consistent, intuitive and connected customer experiences that reduce effort, improve task completion and support the broader strategy for customers experience.

Core accountabilities
Establish global UX principles, standards, design governance and success measures.
Own design system governance and reusable experience patterns.
Guide end-to-end customer journeys across domains and channels.
Provide UX direction and assurance across product and implementation teams.
Embed research, analytics and usability validation throughout delivery.
Identify and address fragmented experiences, inconsistencies & cross-domain friction.

Critical experience
Senior UX, product or interaction design leadership
Proven UX strategy and design-system scaling
Complex E2E journey design
Global, multi-domain, multi-system digital experience
Influence across product, business, content, regional and technology teams

Intended outcomes
Consistent UX across domains, channels and journeys
Less customer effort, higher task completion
Adoption of shared standards and reusable patterns
Less design inconsistency and avoidable delivery rework
UX embedded early, before build

Skills

Analytical Thinking (Solving)
Communication Skills (Key)
Customer Experience (Customers)
Google Analytics (Certificate)
HubSpot Certifications
Information Technology Education
Marketing (General)
Stakeholder Management (Business)
User Experience (UX) (Research)
User Research