Customer Service & Supply Chain Coordinator
Fareham, Hampshire | £28,000 – £30,000 per annum
Finish at 1. 15pm on Fridays, free parking on site, and a clean, modern manufacturing environment.
Want a customer service role with real variety, where you’re not stuck on a phone headset all day? Join a friendly, established manufacturing and engineering business in Fareham, where you’ll be at the heart of the operation. You’ll keep orders, returns and shipments moving.

WHAT’S IN IT FOR YOU
Salary of £28,000 – £30,000 depending on experience
Short Fridays, finishing at 13:15
Free on-site parking
A clean, safe manufacturing and engineering environment, not a cold warehouse
A supportive, long-serving team where people stay
A varied role that gives you a real understanding of how the business works

HOURS
Monday to Thursday: 07:45 – 16:15
Friday: 07:45 – 13:15

WHAT YOU’LL BE DOING
Customer returns: processing return notes accurately, keeping the paperwork right and liaising with internal teams to get issues resolved quickly
Parts / kit orders: receiving, entering and tracking orders so customers get what they need, when they need it
Shipping coordination: preparing shipping documents, working with carriers and making sure goods go out on time
Customer service: answering enquiries, giving order and product information, and escalating anything that needs it
Supply chain support: helping with stock checks, order scheduling and keeping work flowing between departments

ABOUT YOU
Previous experience in customer service, order processing, sales support, logistics or a similar admin role
Organised, accurate and good with detail
A confident communicator, on the phone and by email
Happy to work as part of a team, but able to take ownership and get on with things
Comfortable using IT systems and order processing software
Manufacturing or engineering background helpful, but not essential

ABOUT THE COMPANY
A family-owned, privately managed business with a great reputation, built on honesty, accountability and looking after its people. Many of the team have been there for years, which says a lot about the place.

INTERESTED?
Click Apply today with your up-to-date CV.