We are looking for an experienced Identity and Access Management (IAM) Subject Matter Expert to provide maintenance, operational support, and expertise for the GIR and OneAccount platforms. The successful candidate will be responsible for ensuring the stability, security, and operational excellence of these environments while actively contributing to their migration toward a new Identity Governance and Administration (IGA) solution. This role requires strong technical expertise in Microsoft Identity Management technologies, operational support, documentation management, and stakeholder engagement in an international environment.
Service Context
The service aims to ensure the continuous operation, maintenance, and enhancement of the GIR and OneAccount platforms through L2/L2. 5 support activities, proactive maintenance, and LISA migration support.
The consultant will act as a subject matter expert, maintaining platform reliability and security while supporting the transition to a new IGA ecosystem.
Key Responsibilities
Platform Operations & Support
Ensure secure and stable operation of the GIR and OneAccount platforms.
Perform L2/L2. 5 support activities and incident resolution.
Conduct proactive monitoring and maintenance to ensure service availability and performance.
Troubleshoot and resolve technical issues across IAM components and related infrastructure.
Manage operational procedures and ensure adherence to security and compliance standards.
Documentation & Governance
Review, maintain, and update existing operational and technical documentation.
Develop and maintain operational procedures and technical runbooks.
Update and maintain the Target Operating Model (TOM).
Ensure knowledge transfer and documentation accuracy throughout the platform lifecycle.
Migration & Transformation
Contribute actively to the migration of GIR platform to the new IGA solution.
Provide technical expertise and recommendations during migration activities.
Support impact assessments, testing, validation, and transition planning.
Produce migration-related documentation and technical guidelines.
Deliverables
Updated Target Operating Model (TOM).
Operational procedures and support documentation.
Proactive maintenance reports and operational improvements.
Technical expertise and documentation supporting the migration program.
Knowledge transfer materials and migration recommendations.
Required Technical Expertise
IAM Technologies
Minimum 5 years of experience in Identity and Access Management (IAM).
Strong understanding of: Identity lifecycle management, Access governance, Authentication and authorization mechanisms, Directory services and identity synchronization
Technical Skills
Expertise in: Active Directory and directory services, Microsoft SQL Server, PowerShell scripting, Certificate management, Java (recommended)
Experience managing and supporting enterprise IAM environments.
Familiarity with: Network infrastructure, Workplace and endpoint environments, Enterprise infrastructure services
Experience with programming and automation.
Knowledge of Service Management and Project Management practices.
Experience in operational support environments.
Required Non-Technical Skills
Strong communication and stakeholder management skills.
Ability to work effectively in an international and multicultural environment.
Service-oriented mindset with a focus on customer satisfaction and quality delivery.
Strong analytical and problem-solving capabilities.
Excellent documentation and knowledge-sharing skills.
Ability to work independently while contributing effectively within a team.
Preferred Profile
The ideal candidate combines strong hands-on IAM technical expertise with operational excellence and migration experience. They are proactive, customer-focused, and capable of driving improvements while ensuring continuity of critical identity services.