Join New Zealand’s Leading Fire Protection Specialist
About Wormald
Wormald is New Zealand’s premier fire protection provider, delivering end-to-end solutions that safeguard people, property, and business continuity. With over 140 years of industry leadership and a nationwide presence, we’re trusted for our expertise, reliability, and commitment to the highest standards of safety and compliance.
The Opportunity
We’re looking for a Key Account Support professional to join our Auckland team in Onehunga. This is a pivotal role where you’ll act as the primary support contact for one of New Zealand’s largest compliance contracts, helping ensure exceptional service delivery and strong, lasting client relationships. The salary will range between $73,000-$74,000 p.a. based on experience.
What You'll Be Doing
In this role, you will:
Act as the day-to-day contact for a key client account, coordinating requests and ensuring timely service delivery
Support and present at monthly client review meetings
Manage invoicing and financial administration for the contract
Prepare and deliver accurate client, compliance, and operational reports in line with contractual obligations
Maintain and update client data across internal systems
Process purchase orders, work orders, and related contract administration activities efficiently
Ensure compliance documentation, service records, and supporting contract documentation are prepared, organised, and up to date
Monitor invoicing timelines to ensure accuracy and timeliness
Build strong relationships with both internal teams and external stakeholders
Provide responsive, high-quality support to client enquiries
Assist with general administrative support across the wider team
What You Bring
You're a highly organised, detail-oriented professional who enjoys working in a fast-paced, client-focused environment.
Your experience and skills include:
At least 3 years' experience in administration, customer service, sales support, contract administration, or account coordination
Strong administrative and data management capability with excellent attention to detail
Confident Microsoft Office skills (intermediate to advanced)
Excellent communication skills, both written and verbal
Strong organisational and time management abilities
A proactive, solutions-focused mindset
Proven ability to build and maintain relationships at all levels
Problem-solving and analytical thinking skills
Experience supporting compliance, facilities management, service delivery, or maintenance contracts will be highly regarded
Experience with Mastermind or similar service management, compliance, or ERP systems (highly regarded)
A Business Administration qualification (preferred, not essential)
Negotiation and conflict resolution skills
What You’ll Get in Return
Competitive salary and staff benefits
A supportive, collaborative team environment
Ongoing training, development, and career growth opportunities
The chance to work with a trusted industry leader on a high-profile account