Technical Business Analyst to help realize the product features for virtual assistants (agents) to support members and providers by accessing timely, accurate health insurance answers across digital channels.

In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.

You will make an impact by

Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.

Documenting API/data interface/technical requirements

Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.

Ensure conversation flows adhere to technical feasibility and system constraints

Required Qualifications

7+ years professional experience in the software industry, in a Technical Business Analyst role

Proficient with process flow software such as LucidChart and/or Visio

Knowledge of API interfaces required to support conversational dialog

Experience with API integration tools such as Postman or Swagger or similar tools

Highly motivated, independent worker with a pulse on industry trends and best practices.

Excellent written and verbal communication skills

Ability to work collaboratively in a highly matrixed environment.

Preferred Qualifications

Experience as a Business or Information Architect.

Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment.

Experience with scaled agile (SAFe) methodology

Education

Bachelor's degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience.

Required Skills :

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : Yes

Drug Screen : No