Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About the Position

One of our operating companies, PKCG, is looking for an experienced Technical Director to lead their technical strategy, engineering capability and service delivery.

PKCG specialises in the architecture, engineering and construction (AEC) industry. With a team of around 26 people, PKCG supports businesses that rely on complex technology environments, including Autodesk, Revit, CAD and BIM applications, high-performance workstations and cloud infrastructure.

This is a senior leadership role suited to a technically strong and commercially minded individual who can set the strategic direction of the business's technology services while remaining hands-on when required.

Reporting to the CEO, you will own the technical roadmap, lead the Infrastructure and Projects teams through their Team Leads, and act as a trusted technical advisor to key clients. You will also play an important role in driving AI adoption, automation and the development of new technology services that create value for clients and new revenue opportunities for the business.

Responsibilities

Develop and own PKCG's technical strategy and roadmap, aligned with business objectives.
Lead, mentor and develop the Infrastructure and Projects Team Leads, building capability across the wider engineering team.
Identify opportunities to introduce AI, automation and emerging technologies into client environments and internal operations.
Develop new, repeatable technical services and solutions that create commercial opportunities.
Act as a senior technical advisor to key clients, supporting technology planning and strategic business decisions.
Lead technical pre-sales activities, including client discovery, solution design, scoping and proposal development.
Drive service desk efficiency, technical standards, documentation and continuous improvement.
Act as the final escalation point for complex technical incidents and critical client issues.
Oversee the design, implementation and management of Microsoft, Azure, networking, cloud and infrastructure environments.
Lead major infrastructure and cloud projects, including migrations, upgrades and modernisation initiatives.
Ensure security, backup and disaster recovery standards are maintained across client environments.
Participate in the on-call roster and scheduled after-hours project work when required.

Skills Required

10–15+ years' experience, ideally in the Managed Services Provider industry, with a strong background in technical engineering and service delivery.
3+ years' experience in technical leadership, managing, mentoring or developing technical teams.
Proven experience developing and implementing technical strategies and roadmaps.
Strong expertise across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID and cloud infrastructure.
Extensive experience with networking, firewalls, virtualisation, backup and disaster recovery solutions.
Experience with VMware, Hyper-V, WatchGuard, Veeam and Microsoft security technologies.
Demonstrated ability to lead complex technical projects, troubleshoot advanced infrastructure issues and act as a senior escalation point.
Strong understanding of cybersecurity best practices, including MFA, Conditional Access and Essential Eight alignment.
Experience identifying opportunities for AI adoption, workflow automation and new technology service development.
Strong client-facing and communication skills, with the ability to engage confidently with senior stakeholders and business leaders.
A collaborative leadership style, with a focus on accountability, continuous improvement and developing high-performing teams.

Benefits

Have a genuine say in technology decisions, service development and the future direction of the business.
Work across a diverse range of infrastructure, cloud, networking, security and technology projects.
Flexible working arrangements, 1 day WFH
Regular team events
Collaborative, supportive and high-performing team culture.