Assistant Data Analytics Lead (Ref: OS00192) at Swire Properties in Hong Kong

About our role

We are looking to step-change our data capabilities by appointing the Assistant Data Analytics Lead to collaborate and work closely with various stakeholders, internal and external, from technical to marketing teams to design and develop data products for analytical and marketing purposes.

Swire Properties develops and manages Commercial offices, Retail (Shopping Malls), Hotels and Residential Properties. Headquartered in Hong Kong, we have established a strong foothold in Hong Kong and have been expanding our footprints in Mainland China (Beijing, Shanghai, Guangzhou, Chengdu), US (Miami) and Southeast Asia.

With the growth of our business and the expanding portfolio across many cities, we have an exponential increase of customers to serve, in more occasions, and across many more cities. This represents huge opportunities for us to serve our customers better and smarter by developing best in class data analytics and data science practices.

Responsibilities will include

Design and develop Data Products to improve the adoption of data-driven decision-making processes within the organization under the supervision of Data Management and Analytics Lead:
- Identify suitable use cases within the organization on the adoption of data science and data analytics solutions
- Contribute to end-to-end design and implementation of data analytics and data science projects using appropriate approach and techniques
- Communication of business insights and findings to relevant stakeholders using a data-driven approach
- Maintain existing set of fraud detection reports and extend usage to relevant Business Units
- Lead Data Analysts in producing data analytics insights on data questions raised by Business Users
Maintain and develop existing Customer Relationship Management-related Data Products to leverage the value of data for Precision Marketing Automation and data-driven decision making:
- Design, enhance and maintain Customer Segmentation Attributes and Customer Tags through business needs understanding and extensive Exploratory Data Analysis (EDAs) on customer data.
- Design and develop RFM segmentation models for mall loyalty programmes and ultimately, corporate-level Customer Lifetime Value segmentation model for both analytical and marketing purposes
- Drive, deliver and maintain a set of intuitive and insightful interactive BI dashboards, and analytical reports for high standard of usability
- Gatekeep the design and performance of the dashboard’s backend data model, to cater for dashboard performance enhancements and data availability issues
Perform as an internal analytics domain gatekeeper in providing data requirements for source systems, whenever applicable
Manage internal stakeholders and external vendors for efficient and quality deliverable of Data Products:
- Manage internal stakeholders to ensure meaningful and quality data insights discovery through efforts and benefits evaluation
- Deploy external resources for data analytics product delivery in an efficient manner

Together with creativity, integrity and passion, our ideal staff should be / have

A degree in Mathematics, Statistics, Computer Science, Data Science, Psychology, Social Sciences or similar
5 minimum years of experience and credentials in leading roles as data analytics specialist working with big datasets and on large scale analytical projects
Hands-on experience in building data and analytics solutions, mining, manipulating data, statistical analysis, data visualisation
Expertise in a selection of the following:Qlik or Tableau, SQL, Spark, Python, R, SAS, Machine Learning, Digital Analytics, etc.
Strong quantitative, analytical skills and conceptual thinking yet with a business-centric mindset
Self-motivated and capable to work with minimal supervision; ability to work under pressure
Excellent verbal and written communication skills to effectively interact and build a rapport with team members across the business
Mall loyalty or CRM experience is a plus

Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit www.swireproperties.com/en/sustainable-development/people.aspx.