Founded in 1943, XCMG is a multinational corporation with the most comprehensive range of competitive, influential products in the construction machinery industry. Our mission is to Empower Solid Future by providing complete sets of engineering equipment and solutions for global customers. It is the enterprise with the most complete categories and complete sets in the world's construction machinery industry. As of now, XCMG has retained its No.1 position in China's construction machinery industry for 35 consecutive years and is ranked NO.3 in the global construction machinery industry. Today, we sell products in over 190 countries and regions worldwide. We drive enterprises to smart, sustainable, and efficient solutions through technological innovation and excellent management solutions.
Key Responsibilities
Training -
Conduct training for the equipment XCMG promotes and deploys in the Australian market and mine sites
Conduct relevant Theory and Practical assessments
Assist in the development and implementation of comprehensive training programs on XCMG mining equipment for internal teams (Factory, Sales, Marketing, Support) and external stakeholders (clients, end-users) ensuring alignment with organizational objectives and industry standards and conduct training courses where is required by the customers.
Conduct structured training sessions both in classroom environments and on-site locations, employing effective instructional techniques to foster skill development and operational competence.
Collaborate closely with cross-functional teams to remain abreast of product advancements and incorporate pertinent updates into training modules, ensuring content relevance and accuracy.
Provide ongoing technical support and guidance to users of XCMG Equipment, addressing inquiries and issues promptly to maintain operational continuity and client satisfaction.
Deliver superior customer service throughout the training lifecycle, offering responsive assistance and solutions to ensure a positive client experience and effective knowledge transfer.
Product and Technical Support –
Maintain current training-related certificates in accordance with applicable state regulations, demonstrating compliance and proficiency in Australian standards.
Uphold strict adherence to Australian mining regulations and laws, integrating industry best practices and operational standards into all training and support activities.
Foster collaborative relationships with clients to ascertain specific requirements, preferences, and challenges, facilitating tailored solutions that meet unique operational demands.
Assist sales teams by providing specialized technical insights during client engagements, conducting product demonstrations, and preparing technical documentation and proposals to support business objectives.
Serve as a technical liaison for customer inquiries and support requests, delivering prompt and effective resolutions to maintain high levels of client satisfaction and operational continuity.
Requirements:
Hold at a minimum TAE40116 or higher, Certificate IV in Training and assessment.
Competencies are held for scope of mobile equipment competent to operate.
Able to work within the mining sector without limitations.
Able to travel within the graphical region of Oceania.
Desirable:
A good mechanical understanding of mobile equipment.