He whakamārama mō te tūranga mahi | About the role
This is a permanent, full-time position (40 hours per week).
The Medical Receptionist role provides a frontline reception service that contributes positively to the company's image by providing a quality and timely service to patients, referrers, funders, and internal staff, as well as the successful coordination and booking of patient imaging appointments.
You will be the welcoming face and voice of our clinic, ensuring every patient feels supported from the moment they arrive or call. You will ensure all parties interacting with Pacific Radiology are dealt with in a warm and empathetic manner, welcoming patients, callers and others while determining and fulfilling their needs.
You will schedule and book imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination, including any preparation requirements. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to ACC funding protocols where applicable.
You will liaise with clinical staff to ensure appointments run to schedule and with referring doctors or practitioners regarding patients' imaging requirements, while maintaining the privacy and security of all documents and patient information at all times.
Ngā pūkenga e rapu nei mātou | About you
We are looking for someone with:
For this great opportunity, we are looking for someone who can demonstrate our values:
The chance to enhance your career in an evolving work environment whilst making a real difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:
Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.
Located in the heart of the Waikato region, Hamilton is a vibrant and fast-growing city that offers the perfect balance of urban energy and natural charm. Renowned for its stunning gardens, such as the world-famous Hamilton Gardens, and its close proximity to the rolling countryside, living in Hamilton means being surrounded by breathtaking landscapes with just a short drive to the beach town of Raglan with its surfing vibe. Life in Hamilton comes with short commutes, affordable housing, and a welcoming, family-friendly community. The city's central location makes it easy to explore New Zealand, with Auckland, Rotorua, and the Coromandel all within easy reach.
Me pēhea te tono mai | How to Apply
Click APPLY and include your cover letter and CV. Please note we are reviewing applications as they come in and may close prior to the closing date if we receive a large number of applications. We place importance on our people having a sense of belonging, so if you require adjustments to fully participate in the recruitment process, please let us know.
This is a permanent, full-time position (40 hours per week).
The Medical Receptionist role provides a frontline reception service that contributes positively to the company's image by providing a quality and timely service to patients, referrers, funders, and internal staff, as well as the successful coordination and booking of patient imaging appointments.
You will be the welcoming face and voice of our clinic, ensuring every patient feels supported from the moment they arrive or call. You will ensure all parties interacting with Pacific Radiology are dealt with in a warm and empathetic manner, welcoming patients, callers and others while determining and fulfilling their needs.
You will schedule and book imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination, including any preparation requirements. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to ACC funding protocols where applicable.
You will liaise with clinical staff to ensure appointments run to schedule and with referring doctors or practitioners regarding patients' imaging requirements, while maintaining the privacy and security of all documents and patient information at all times.
Ngā pūkenga e rapu nei mātou | About you
We are looking for someone with:
- Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
- Demonstrated delivery of excellent customer service through exemplary interpersonal skills
- Exceptional organisational skills, with the ability to effectively manage and prioritise their own workload
- The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
- Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)
- NCEA Level 3 or other Tertiary Qualification
For this great opportunity, we are looking for someone who can demonstrate our values:
- Patients are our why — We are dedicated to improving health outcomes for our communities across Aotearoa / New Zealand. Our patients are at the heart of everything we do.
- Manaaki is at our core — We show care, empathy, support, and integrity in our interactions with each other, our patients and referrers.
- Our team is our greatest strength — We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
- Excellence is our ambition — We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance. We are unapologetic in our desire to improve.
The chance to enhance your career in an evolving work environment whilst making a real difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:
- Generous leave: 5 weeks annual leave and up to 5 days of domestic leave annually
- Southern Cross health insurance provided by the employer
- Professional training and development opportunities
- Employee Assistance Programme (EAP)
Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.
Located in the heart of the Waikato region, Hamilton is a vibrant and fast-growing city that offers the perfect balance of urban energy and natural charm. Renowned for its stunning gardens, such as the world-famous Hamilton Gardens, and its close proximity to the rolling countryside, living in Hamilton means being surrounded by breathtaking landscapes with just a short drive to the beach town of Raglan with its surfing vibe. Life in Hamilton comes with short commutes, affordable housing, and a welcoming, family-friendly community. The city's central location makes it easy to explore New Zealand, with Auckland, Rotorua, and the Coromandel all within easy reach.
Me pēhea te tono mai | How to Apply
Click APPLY and include your cover letter and CV. Please note we are reviewing applications as they come in and may close prior to the closing date if we receive a large number of applications. We place importance on our people having a sense of belonging, so if you require adjustments to fully participate in the recruitment process, please let us know.