Billing + Dispute Analyst Salary: £35,000 + benefits (flexible for the right candidate)
Location: Coventry and hybrid working
Reporting to: Finance Team Leader
The Opportunity We are seeking an analytical and detail-oriented Dispute Analyst to join our finance team. This role is responsible for investigating, resolving and preventing invoice and billing disputes, ensuring customers receive a high-quality service while supporting the business in reducing recurring issues and improving processes.
Key Responsibilities
- Investigate invoice, pricing and billing discrepancies, identifying root causes and driving timely resolution.
- Maintain accurate records of disputes, correspondence and outcomes, ensuring all information is logged and updated within agreed timescales.
- Analyse financial and transactional data from multiple sources to support investigations and decision-making.
- Liaise with internal departments and external customers to provide clear communication, updates and solutions.
- Identify trends, recurring issues and process improvements to reduce future disputes and improve customer experience.
- Support the wider finance function with reporting, data analysis and continuous improvement initiatives.
About You
- Experience within finance, accounts receivable, credit control, billing, disputes, customer services or a similar analytical role.
- Strong attention to detail and ability to analyse data from multiple sources.
- Excellent communication and stakeholder management skills.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Able to manage multiple priorities and work to deadlines in a fast-paced environment.
- AAT qualification or equivalent experience would be advantageous.
What's on Offer
- Salary of £35,000 with flexibility for the right individual (or £34,000 - £38,000 per annum).
- Hybrid working options.
- Opportunity to join a growing business with strong career progression.
- Supportive team environment and ongoing development opportunities.
- Competitive benefits package.
This role would suit a commercially minded finance professional who enjoys problem-solving, investigating complex issues and working collaboratively to deliver excellent customer outcomes.