The Department of Social Services (DSS) is seeking skilled and motivated candidates for a PAO3 Strategic Communication Account Manager role and a PAO3 Channels/Social Media Manager role in the Communication Branch. These roles support the delivery of high-quality, strategic and audience-focused communication that contributes to departmental outcomes and helps communicate Australian Government policies, programs and initiatives to diverse audiences.
Working as part of a small collaborative team, the Strategic Communication Account Manager partners with policy and program areas to develop, implement and evaluate integrated communication strategies, provides practical and strategic advice, and manages relationships with key stakeholders.
The Channels/Social Media Manager plans, manages, distributes and evaluates content across departmental social media channels and the Community Sector News newsletter. The role provides specialist advice on channels, platforms, audiences and content approaches, and supports responsive community management.
Both roles deliver accurate, timely and accessible communication for Ministers’ Offices, senior executives, policy and program areas, stakeholders and the Australian community.
- lead a small team in close consultation with your director to develop and implement complex communication, media, channels or social media strategies.
- develop strong, trusted relationships with policy and program areas, and the Minister’s Offices, anticipating and assessing their strategic communication and channels needs
- develop communication material for departmental audiences, which may include social media and newsletter content, media enquiry responses, media releases, talking points, web content, videos and accessible communication materials
- develop and manage associated communication resources, budgets and contracts
- provide expert communication advice to policy and program areas to inform best practice communication, media and channels strategies
- evaluate the effectiveness of communication, media, channels or social media strategies and activities to guide development of future communication and engagement
- contribute to strategic and operational planning/improvements for the Branch and Group
- for the Channels/Social Media Manager only - Manage the department’s social media and newsletter presence, including content planning, publishing, moderation, analytics and evaluation.
Please review the job pack for the full position description.