Customer Service and Support Representatives!
Our customers need their robots working, and we need people who want to figure out why it's not!
We're looking for two Customer Service and Support Representatives to join our team at Head Office on Auckland's North Shore. This isn't a scripts-and-queues customer service job. You'll be the go-to for our customers after they've bought their robotic mower, vacuum or pool cleaner, working out what's gone wrong and getting it sorted, whether it's a shipping issue, Wi-Fi hiccup or a fault with the machine itself.
Why Robomate
We're one of New Zealand's fastest-growing companies (named 5th on the Deloitte Fast 50), and we're all in on technology. We bring robotic mowers, vacuums and pool cleaners into homes across NZ and Australia, and our products are genuinely some of the best in the world
We've grown into a nationwide team of around 60, with a brand-new office across the ditch in Australia, but we're still as grassroots and hands-on as the day we started.
Want a feel for the vibe? Here's a quick look at the team: https://www.youtube.com/watch?v=cU1MpuxIORI
Our Role
You'll help customers get the most out of their robots, and get things sorted when they don't go to plan. Day to day, you'll:
About you
You genuinely enjoy helping people, and you can't leave a problem alone until it's solved. You explain a tech fix in plain English, and you stay friendly and calm when someone's having a frustrating day.
You'll be a strong fit if you:
Why join us?
Our customers need their robots working, and we need people who want to figure out why it's not!
We're looking for two Customer Service and Support Representatives to join our team at Head Office on Auckland's North Shore. This isn't a scripts-and-queues customer service job. You'll be the go-to for our customers after they've bought their robotic mower, vacuum or pool cleaner, working out what's gone wrong and getting it sorted, whether it's a shipping issue, Wi-Fi hiccup or a fault with the machine itself.
Why Robomate
We're one of New Zealand's fastest-growing companies (named 5th on the Deloitte Fast 50), and we're all in on technology. We bring robotic mowers, vacuums and pool cleaners into homes across NZ and Australia, and our products are genuinely some of the best in the world
We've grown into a nationwide team of around 60, with a brand-new office across the ditch in Australia, but we're still as grassroots and hands-on as the day we started.
Want a feel for the vibe? Here's a quick look at the team: https://www.youtube.com/watch?v=cU1MpuxIORI
Our Role
You'll help customers get the most out of their robots, and get things sorted when they don't go to plan. Day to day, you'll:
- Diagnose and fix software and hardware issues, from app and Wi-Fi problems to faults with the machine itself, by phone, email and live chat.
- Help with order updates, tracking and product questions across our full range.
- Look after collections, repair drop-offs and any other questions from customers in store
- Work closely with our technicians and other teams to solve trickier issues, and keep customers in the loop until it’s sorted.” The technicians mention moved here from the third bullet.
- Log everything accurately in our customer management system, so nothing falls through the cracks.
About you
You genuinely enjoy helping people, and you can't leave a problem alone until it's solved. You explain a tech fix in plain English, and you stay friendly and calm when someone's having a frustrating day.
You'll be a strong fit if you:
- Have at least a year's experience in customer service, technical support or retail
- Are curious about how things work and good with tech (apps, Wi-Fi, devices) - deep expertise not needed!
- Love problem-solving, and have the patience to see it through
- Communicate brilliantly - in person, on the phone and in writing
- Pay attention to detail and think on your feet
- comfortable lifting heavy mowers (they can get up to 30kgs!)
- Bonus: experience with a CRM platform (Zendesk, Freshdesk, Zoho Desk, Salesforce or similar)
Why join us?
- Full training on our products and systems, so you'll build real technical skills as you go.
- A team that backs each other up and cares about getting it right for the customer.
- Real variety - no two calls, chats or in-store visits are the same.
- Room to grow as the business does, with more products and responsibility to take on as we scale.