Bolton Hotel is Wellington’s finest independent, New Zealand family-owned and operated five-star hotel. Perfectly located in the heart of the capital, just steps from Parliament and the CBD, we’re within easy reach of the city’s best cafes, restaurants, shopping, and the vibrant waterfront.
We pride ourselves on delivering exceptional moments for our guests through warm, personalised service. As a family business, we offer a supportive workplace where every team member is valued – creating a caring environment that extends to the guest experience. We genuinely love what we do and are proud to be our guests’ home away from home.
We’re currently looking for a passionate Duty Manager to join our outstanding Front Office Team.
About the Role
This is a full-time position (guarantee of 32 hours per week) with a rotating roster across mornings, afternoons, evenings, weekends, and public holidays. Please note that with this role, there may be occasions where we do require you to assist with our night audit and work 9pm to 7am.
You'll be responsible for:
Managing and facilitating guest and team communications throughout the hotel
Assist with reservations, particularly afterhours
Accurate shift reporting and invoicing
Effective management of reception shift operations, such as: guest arrival, departure, invoicing, payment processing, audit and food and beverage service.
Ensure we are adhering to our host responsibility policy, on-licence and the Sale and Supply of Alcohol Act.
Lead emergency procedures as required
Training new team members as needed.
What we're looking for:
Minimum of two years experience in a similar front office or guest service leadership role
Must hold valid Liquor Controller Qualification and a current Manager's Certificate
Strong and confident leadership skills with the ability to motivate team members in a positive way
Excellent communication skills, through both written and verbal channels
Must be guest focused with strong understanding of hotel five-star service standards
Self-motivated and dependable with the ability to adapt and problem solve
High standards of personal presentation
Excellent organisation and attention to detail
Full Clean NZ Drivers Licence is preferred and highly valued
Please note, applicants must already hold the right to work in New Zealand – we are not offering visa sponsorship for this position.